Guest Services Assistant (part-time)

Exclusive Collection; Bagshot; On-site; GBP 20,000 - 24,000; Full time

Job summary

A luxury hospitality group is seeking a Guest Services Assistant in Bagshot, England. This entry-level role focuses on providing an exceptional guest experience in a five-star environment. Responsibilities include welcoming guests, assisting with inquiries and ensuring a tidy front of house. The ideal candidate will have strong communication skills and a genuine interest in guest service. The position offers competitive pay, free meals, gym access, and opportunities for growth within the organization.

Benefits

Great rates for stays across hotels

50% discount on Food & Beverage dining

Free meals while on duty

Free access to the on-site gym and parking

Employee Assistance Programme

Exclusive discounts through Hospitality Essentials

Opportunities for growth and internal movement

Qualifications

• Friendly and approachable manner with a genuine interest in guest service.
• Willingness to learn and develop within a luxury hospitality environment.
• Reliable, punctual and professional in appearance and conduct.

Responsibilities

• Welcome guests warmly and provide a professional first point of contact.
• Respond to guest enquiries, service requests, and concerns promptly.
• Maintain tidy and welcoming front-of-house areas.

Skills

Strong communication skills

Attention to detail

Teamwork

Job description

You will join as a Guest Services Assistant, supporting the Front Office and wider hotel team to deliver a smooth, friendly and professional guest journey. This entry-level role is ideal for someone who enjoys working with people, takes pride in excellent service and is looking to build a career in hospitality within a five‑star environment.,

• Welcome guests warmly and provide a professional first point of contact
• Support guest arrivals and departures, including luggage assistance where required
• Respond to guest enquiries, service requests and concerns promptly and courteously
• Liaise with internal departments to ensure guest requests are fulfilled efficiently
• Maintain tidy and welcoming front‑of‑house and guest‑facing public areas
• Follow hotel procedures, service standards and health & safety guidelines
• Support the wider Guest Services and Front Office team during busy periods
  Friendly and approachable manner with a genuine interest in guest service
• Strong communication skills and confidence engaging with guests and colleagues
• Willingness to learn and develop within a luxury hospitality environment
• Good attention to detail and ability to follow procedures
• Reliable, punctual and professional in appearance and conduct
• Able to work as part of a team and independently when required
• Comfortable working shifts, including weekends and bank holidays
  Possibility for shift flexibility
• Pennyhill Park in Bagshot, Surrey, a part of the Exclusive Collection, is a luxury hotel and spa known for its elegance and attention to detail. Home to a Michelin‑star restaurant and world‑class service, it is a place where excellence defines every experience.
  Competitive pay, plus service charge
• Great rates for stays across all our hotels and 50% discount on Food & Beverage dining
• Free meals while on duty
• Free access to the on‑site gym and parking
• Access to our Employee Assistance Programme and wellbeing resources
• Exclusive discounts and perks through Hospitality Essentials
• Opportunities for growth, learning, and internal movement within the Exclusive Collection