Guest Services Agent

Grupo SmartRental; Manchester; On-site; GBP 20,000 - 25,000; Part time

Job summary

A hospitality management company in Manchester is looking for a guest relations officer to assist with billing, check-ins, and inquiries. The ideal candidate has at least one year of experience in a similar role and a high level of English. Additional language skills will be valued. This part-time position offers competitive compensation and opportunities for professional development, as well as discounts across various sectors.

Benefits

Competitive salary

Professional development opportunities

Discounts on hotels and events

Qualifications

• At least 1 year of previous experience in a similar position.
• High level of English; other languages will be valued.

Responsibilities

• Help with guest billing and administrative functions.
• Participate in guest check-in/check-out processes.
• Provide information and recommendations to guests.
• Address guest requests and concerns with empathy.
• Answer queries via phone and email.

Skills

Guest relations management

Problem-solving

Communication skills

Empathy

Multilingualism

Tools

Hotel management software (PMS)

Job description

Join our SmartRental team!

SmartRental Group, is a young company with great dynamism, dedicated to the operation and management of properties for the tourism and catering sector.

Our vision is to be the European leader in the market, providing diverse solutions and adapted to all accommodation needs.
With more than 10 years of experience, our activity focuses on hotels, apartments, hostels, student residences and luxury residences for the elderly.
Our portfolio has brands such as SmartRental Collection, Akeah, Malacuna, Live It, Suio, Evoca and Lemonade, covering various vertical markets in the Living and Hospitality sector.

What will you do?

• You will help with guest billing, as well as develop administrative and business functions in line with their job
• You will participate in the check-in/check-out functions of the guests, keeping the registration information correctly and assigning them their room/apartment
• You will be a source of information for guests on various topics such as advice on plans to do in the city, recommendations of restaurants or means of transport
• You will satisfy the requests of the guest, providing advance solutions, unique and personal and will attend to their complaints and claims, informing the superior to solve them
• You will answer requests received by phone and/or email, among others about the stay, reservations or external partners who want to contact the team
• Last but not less, you should show empathy and initiative in relation to the needs of the customers

What do we look for?

• At least 1 year of previous experience in a similar position
• Management of hotel and reservations PMS
• High level of English
• Other languages will be valued

What do we offer?

• 30h/per week.
• 🤝 Competitive salary.
• 🚀 Possibility of professional development and growth within an expanding company.
• 🎉 Discounts on our hotels, restaurants, and events. Additionally, we also offer discounts in multiple sectors through the Perks at Work platform.