Guest Service Manager

Platinum Recruitment Consultancy; Whelford; On-site; GBP 33,000 - 35,000; Full time

Job summary

A leading hospitality consultancy is looking for a Guest Service Manager in Lechlade to enhance guest experiences in a luxury setting. This role demands strong leadership to inspire teams and ensure seamless service across departments. The ideal candidate will possess excellent problem-solving skills and a guest-centric approach to deliver consistent luxury experiences. Join an inspiring environment focused on guest satisfaction and operational excellence.

Benefits

Onsite parking

Company pension scheme

Career development opportunities

Qualifications

• Proven experience in luxury hospitality management.
• Ability to lead and mentor teams effectively.
• Strong problem-solving and analytical capabilities.

Responsibilities

• Lead and improve the guest journey with personalized experiences.
• Coordinate operations across various departments.
• Resolve guest concerns with professionalism and urgency.
• Implement improvements based on guest feedback.
• Mentor and develop the Guest Services team.

Skills

Guest-centric mindset

Leadership skills

Collaboration across departments

Data analysis

Operational excellence

Job description

Guest Service Manager - Lead Exceptional Experiences in Lechlade

Competitive Salary from £33,500 - £35,000 | Inspiring Hospitality Environment

We're looking for a Guest Service Manager in Lechlade to lead and inspire the hospitality teams at a luxury estate of apartments and cabins. This is a unique opportunity to shape the guest experience, develop your leadership skills, and work in an environment where excellence and innovation are at the heart of every stay.

Why apply / What's in it for you?

• Onsite parking for stress-free commuting
• Company pension scheme
• Career development in a supportive, inspiring environment
• Working in a hospitality‑led luxury setting, where your ideas and leadership are valued

Key Responsibilities

• Lead and continuously improve the guest journey, delivering personalised experiences
• Ensure seamless coordination across Guest Services, Housekeeping, Restaurant and Kitchen, Spa, and other departments
• Resolve guest concerns with professionalism, empathy, and urgency
• Analyse guest feedback and implement improvements to maintain excellence
• Inspire, mentor, and develop the Guest Services team to deliver exceptional service
• Oversee operational and strategic functions across front‑ and back‑of‑house departments
• Support financial operations including budgets, KPIs, and revenue optimisation

What we're looking for

• Lead by example with a guest‑centric mindset
• Deliver luxury hospitality experiences consistently
• Motivate and develop teams to achieve operational excellence
• Analyse data and guest feedback to drive continuous improvement
• Collaborate across departments to ensure a seamless guest experience

If you're looking for your next step as a Guest Service Manager in Lechlade, this is your chance to join a hospitality environment where leadership, innovation, and guest satisfaction are at the core. Apply now to make your mark in an inspiring setting.

Job Number │ GSM / INDFOH

Location │ Lechlade

Role │ Guest Service Manager

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy