Guest Service Assistant / Receptionist – Luxury Hotel & Spa – North Yorkshire

Taste Hospitality Recruitment Limited; York and North Yorkshire; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hospitality recruitment agency is seeking a Guest Service Assistant for a luxury hotel in York. You will be the first and last point of contact for guests, ensuring they have an exceptional experience. Responsibilities include welcoming guests, maintaining cleanliness, and managing luggage. The role offers competitive service charges and opportunities for career growth.

Benefits

Service charge on top of a competitive salary

Company sick pay

Up to 30 days annual leave

Career progression opportunities

Qualifications

• Previous experience in hospitality is preferred.
• Ability to handle guest interactions professionally and courteously.
• Capable of managing luggage and personal items with care.

Responsibilities

• Be the first and last point of contact for guests.
• Provide exceptional guest experiences.
• Maintain cleanliness on the driveway.
• Manage the movement of luggage in and out of the hotel.

Skills

Exceptional guest service

Professional demeanor

Attention to detail

Job description

Overview

Join the front-of-house team at an exceptional luxury hotel set on a vast private estate, where landscaped gardens stretch as far as the eye can see and the welcome is as warm as the Yorkshire sun (most days!).

Please note: We are unable to offer sponsorship for this role and candidates must have the right to work in the UK without visa sponsorship. If you require Sponsorship please do not apply, thank you.

This is a place where guests arrive to relax, recharge, and experience world-class facilities — from an indulgent spa with rooftop gardens to award-winning restaurants and beautifully designed bedrooms.

Benefits

• Service charge on top of a competitive salary
• Company sick pay
• Up to 30 days annual leave, increasing with length of service
• Career progression within an award-winning kitchen

Responsibilities

• As a Guest Service Assistant, you’ll be the first person guests meet when they arrive and the last to wish them farewell.
• Provide an exceptional guest experience
• Welcome guests in a professional, friendly manner to ensure guests immediately feel at home
• Escort all guests when possible
• Maintain cleanliness and order on the driveway
• Load and unload luggage into guests’ cars or taxis
• Handle all personal items with care so that no damage occurs
• Maintain accurate records of the movement of luggage in and out of the hotel
• Exceed guests’ expectations by providing discreet and personalised service

This is a fantastic role which can offer a dedicated team member the opportunity for further career development.

Application note: Due to the number of applicants received, unfortunately we are unable to reply individually to each. Should your application be suitable for the role, then you’ll hear from us within 48 hours, thank you.

• Contact: Caroline Wright
• Reference: 08176