Guest Service Assistant Casual

RBH; Manchester; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading hotel chain in Manchester is seeking a Casual Guest Services Assistant to join their team. The role involves various responsibilities such as guest service and housekeeping duties. Ideal candidates will have excellent communication skills and a positive attitude, with training provided for those without prior experience. This position offers flexible working arrangements and various employee benefits.

Benefits

Discounted hotel room rates for you and friends & family

Extra days holiday for your birthday

Flexible working arrangements

Pension

Free meals on duty

Qualifications

• Strong communication skills necessary for guest interactions.
• Ability to work in various hotel departments.
• Positive attitude and willingness to learn.

Responsibilities

• Act as a Guest Service Agent, Receptionist, and in Housekeeping roles.
• Deliver outstanding guest services across different hotel functions.
• Support team efforts to maintain a family-like environment.

Skills

Outstanding communication skills

Experience within a customer facing role

A can-do attitude

Computer literate with a professional telephone voice

Job description

Hampton by Hilton Manchester Northern Quarter , 41 Rochdale Road, Manchester, Lancashire, M4 4HT

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Looking for a new challenge in 2024!??? look no further - we are looking for Friendly, Caring, Thoughtful and Caring individuals to join our family. Our team are 'all rounders' and 'multi talented' in this fast paced hotel.

CASUAL GUEST SERVICES ASSISTANT AT Hampton by Hilton Manchester Norther Quarter

Shift Examples =

AM = 7 : 00 - 11.00, 7 : 00 - 12 : 00, 8 : 00 - 12 : 00, 8 : 00 - 13 : 00

PM = 17 : 00 - 22 : 00, 17 : 00 - 22 : 30, 18 : 00 - 22 : 00, 18.30-22.30

Our new hotel virtual tour (click on the link and enjoy!) ......

JOIN OUR FAMILY

At RBH we believe our people are our biggest assets and understand the value in putting you first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

A DAY IN THE LIFE OF A GUEST SERVICES ASSISTANT AT (INSERT HOTEL NAME)

What you'll be doing...

Reporting to the Duty Manager , we are looking for someone who enjoys variation and has a flexible approach to their working environment. Interested in learning how each department within the hotel operates? We have got you covered at Hampton by Hilton Manchester Northern Quarter. You can expect to wear many capes throughout your working day including Guest Service Agent, Receptionist, Food & Beverage Assistant and Housekeeping - no shift is the same!

Our team are like a family, and we work together to deliver outstanding guest service to our guests by offering timely, efficient, knowledgeable, and truly remarkable service. We are an enthusiastic, authentic bunch of individuals who truly care about teamwork and great service!

WHAT WE NEED FROM YOU

We hire mostly on personality & potential but here are a few of our requirements...

To succeed in the role of Guest Service Assistant you will need the following qualities and skills.

• Outstanding communication skills
• Experience within a customer facing role is preferred. No experience? No big deal - we’ll train you up!
• A can-do attitude
• Computer literate with a professional telephone voice

WHAT WE OFFER

You will have access to a benefits package we believe truly works for our people and enhances our overall culture...

• Discounted hotel room rates for you and your friends & family
• Extra days holiday for your birthday
• Flexible working arrangements
• Pension
• Free meals on duty saving you over £1000 per year

To learn more about our full benefits package,to watch our employee benefits video.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We accept and celebrate our team for who they are and welcome people of all races, disabilities, sex, gender identities and reassignment, sexual orientation, ages, pregnancy and maternity, religion or belief and marriage and civil partnerships.