Guest Service Agent (Casual)

Hilton; Luton; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A leading global hospitality company in Luton is seeking a Casual Guest Service Agent. This role offers flexibility with work schedules, allowing shifts that suit availability for those balancing other commitments. Responsibilities include ensuring efficient guest check-in/out, exceptional customer service, and assisting with queries. The ideal candidate should have prior customer service experience and strong communication skills. Competitive hourly rate offered along with various rewards and benefits.

Benefits

Flexible work schedule

Access to 40% of earned wages

Free meals when on duty

Modern Team Member areas

Qualifications

• Previous experience in a customer-focused industry.
• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.
• Excellent grooming standards.
• Ability to work on your own and as part of a team.
• Competent level of IT proficiency.

Responsibilities

• Ensure accurate processing of Guest check-in/check-out procedures.
• Respond to Guest queries efficiently.
• Provide feedback to management.
• Maximize room occupancy and promote hotel services.
• Understand procedures for foreign currency and cash acceptance.
• Comply with hotel regulations and health safety legislation.
• Attend necessary training.
• Assist other departments as needed.

Skills

Restaurant Experience

Customer Service

Hotel Experience

Taleo

Hospitality Experience

Cashiering

Food Safety Experience

Guest Relations Experience

Animal Handling

Front Desk

Guest Services

Phone Etiquette

Job description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKs #1 GREAT PLACE TO WORK 2025 AS VOTED BY OUR TEAM MEMBERS! Choose a work schedule that works for you! When you join our team on a Casual contract you have the flexibility to pick the shifts that suit your availability so you can make the best out of your spare time. Whether you are currently on full time employment education or just looking to make some extra money this might just be the job for you!

Hourly Rate of 12.27 per hour

A WORLD OF REWARDS

We offer our casual Team Members the ability to instantly access and withdraw up to 40% of their earned wages whenever they need to and at no additional cost

Opportunity to work additional hours when you can

Free and healthy meals when on duty

Modern and inclusive Team Members areas

What will I be doing

As a Guest Service Agent you will support the Reception Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Casual Guest Service Agent t contributes to the first impressions of our Guests and therefore must perform the following tasks to the highest standards :

• Ensure accurate and efficient processing of the Guest check in / out procedures and Guest queries
• Respond to Guest queries in a timely and efficient manner
• Ensure that both the Front Office Manager and Reception Supervisors are aware of any relevant feedback from Guests and / or other departments
• Demonstrate a high level of customer service at all times
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Understand the correct procedures regarding the acceptance of foreign currencies credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security fire regulations and all health and safety legislation
• Attend training courses as necessary and required
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Assist with other departments as necessary

What are we looking for

Casual Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow :

• Previous experience in a customer-focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :

• Previous experience in cash handling

EVERY JOB MAKES THE STAY.

At Hilton It Matters Where You Stay but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests and behind every job theres an extraordinary person working to make each Stay magical. Thats why at Hilton Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands Global Hospitality Company

EOE / AA / Disabled / Veterans

Required Experience : Unclear Seniority

Key Skills

Restaurant Experience,Customer Service,Hotel Experience,Taleo,Hospitality Experience,Cashiering,Food Safety Experience,Guest Relations Experience,Animal Handling,Front Desk,Guest Services,Phone Etiquette

Employment Type : Temp

Experience : years

Vacancy : 1