Guest Relations Manager

Park Plaza London Waterloo; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel in London is seeking a Guest Relations Manager to enhance guest experiences and maintain relationships with VIPs. Key responsibilities include ensuring service quality and efficiently resolving guest issues. This position offers a competitive salary, substantial benefits including discounted hotel rates, wellness days, and meal provisions. Ideal candidates will possess strong interpersonal skills and a dedication to customer satisfaction.

Benefits

Competitive salary

Heavily discounted hotel rates

F&B discounts

30 days of holiday

Access to Wagestream

Recommend a friend scheme

Gym discounts

Qualifications

• Strong interpersonal skills to maintain relationships with VIPs and regular guests.
• Ability to resolve guest issues effectively and efficiently.

Responsibilities

• Ensure service provided by the guest relations team exceeds expectations.
• Support guests in resolving any issues that may arise.
• Grow relationships with VIPs and regular guests.

Job description

Guest Relations Manager

At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 494 bedrooms at Park Plaza Waterloo Hotel, you will do more than just welcome our guests. The key role for you as our Guest Relations Manager will be to ensure that the service provided by the guest relations team is beyond the normal guest experience that would be expected by our guests. You will be expected to maintain and grow the relationship between the hotel and our VIPs and regular guests and support the guests in resolving any issues that may arise.

As a Guest Relations Manager , you will receive :

• Salary : competitive plus great benefits
• Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service!
• Two free meals per day including days off if you wish to come in!
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme - up to £750
• Vitality at work scheme with great gym discounts & more

Ride to Work scheme & free cycling le...