Guest Experience Team Member (Customer Service)

Crealy Theme Park and Resort; Exeter; On-site; GBP 40,000 - 60,000; Part time

Job summary

A family-friendly theme park in Exeter is seeking a Guest Experience Team Member to ensure guests have a memorable visit. Responsibilities include greeting guests, providing information, and assisting with queries. Ideal candidates will have strong customer service skills and a friendly demeanor. The role offers various perks and flexible shifts, making it perfect for those who enjoy working with people in a vibrant environment.

Benefits

Friends & Family passes

Discounted tickets

Flexible shifts

Opportunities for career development

Qualifications

• Positive and enthusiastic team player with excellent communication skills.
• Ability to remain calm under pressure and work effectively in a fast-paced environment.
• Comfortable standing for long periods and working outdoors in various weather conditions.

Responsibilities

• Greet guests and prepare welcome packs.
• Assist with guest queries and resolve issues.
• Upsell additional experiences to enhance stays.

Skills

Strong customer service focus

Great verbal and written communication skills

Basic computer knowledge (Outlook, Word, Excel)

Job description

Overview

Join the Crealy Team as a Guest Experience Team Member! At Crealy, we’re passionate about creating unforgettable memories for our guests—and we’d love for you to be part of it! We’re looking for enthusiastic, customer-focused individuals to join us in a unique role that supports both our Holiday Reception Team and Guest Services Team.

As a Guest Experience Team Member, you’ll be one of the first and last friendly faces our guests meet. Your mission will be to ensure every guest enjoys a seamless, welcoming, and memorable experience from arrival to departure.

What You’ll Be Doing

• Greeting guests, preparing welcome packs, and issuing accommodation keys
• Offering clear and accurate information about our services and facilities
• Upselling additional experiences to enhance guest stays
• Assisting with guest queries and resolving issues in a professional, friendly manner
• Serving customers in our campsite shop and processing till/card transactions
• Selling tickets and booking animal experiences
• Supporting guests at turnstiles and ticket points
• Looking after VIP guests and Annual Pass Holders
• Assisting other departments when required

What We’re Looking For

We’re after team players who bring enthusiasm, positivity, and excellent communication skills to every shift. This is a busy, fast-paced role where no two days are the same—perfect for someone who thrives on variety and loves working with people.

• Strong customer service focus with a can-do attitude
• Great verbal and written communication skills
• Basic computer knowledge (Outlook, Word, Excel)
• Ability to stay calm under pressure and work independently or as part of a team
• Comfortable standing for long periods and working outdoors in all weathers
• Willingness to interact with guests throughout their visit
• A reasonable level of fitness

Experience in a holiday park or similar environment is an advantage, but not essential—full training will be provided.

The Details

• Hours: Seasonal role, including weekends, school holidays, and Bank Holidays. Shifts will be rostered in advance, between 8:00am and 8:00pm.
• Perks: Friends & Family passes, discounted tickets, flexible shifts, and great opportunities for career development.
• Start dates: Various throughout the year—apply now for immediate or future opportunities.
• Requirements: Proof of right to work in the UK (birth certificate or passport) and contact details of a reference.

Why Join Us?

At Crealy, we live by our values:

• Warm & Welcoming
• Creating Great Spaces
• Making Things Easy for All
• Delivering Moments of Joy

If these values inspire you and you’re ready to bring energy, passion, and smiles to our guests, we’d love to hear from you!