Guest Experience Specialist - Front Desk

LGH Hotel Management Ltd; Greater London; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading hotel management company is seeking a Front Office Team Member to create memorable guest experiences at their Holiday Inn location near Heathrow Airport. The ideal candidate will have a customer-focused attitude, strong communication skills, and be able to thrive in a fast-paced environment. Responsibilities include delivering exceptional service, managing guest inquiries, and collaborating with hotel teams. The role offers growth opportunities, comprehensive benefits, and a supportive work environment.

Benefits

Employee discounts on hotel rates

Access to IHG employee room benefit programme

Shopping discounts

Eye care

Free legal & money advice

Counseling sessions

Medical benefits

Cycle to work scheme

Wellbeing tips and support videos

Free meals on duty

Free parking

Qualifications

• Previous experience in a customer-facing role, ideally in a hotel or hospitality environment.
• Strong communication and interpersonal skills, with a friendly and welcoming personality.
• Ability to multitask and work in a fast-paced environment.
• Familiarity with computer systems and software, including reservation and property management systems.
• Flexible availability, including weekends and holidays.

Responsibilities

• Provide outstanding customer service to all guests, including check-in, check-out, and responding to inquiries.
• Address guest requests and concerns promptly, ensuring their satisfaction.
• Answer phone calls and emails, take reservations, and manage guest information.
• Assist with administrative tasks such as billing, record-keeping, and report generation.
• Work closely with other hotel departments to ensure smooth operations and a seamless guest experience.

Skills

Customer service

Strong communication skills

Interpersonal skills

Ability to multitask

Familiarity with computer systems

Job description

A leading hotel management company is seeking a Front Office Team Member to create memorable guest experiences at their Holiday Inn location near Heathrow Airport. The ideal candidate will have a customer-focused attitude, strong communication skills, and be able to thrive in a fast-paced environment. Responsibilities include delivering exceptional service, managing guest inquiries, and collaborating with hotel teams. The role offers growth opportunities, comprehensive benefits, and a supportive work environment.