Guest Experience Specialist - Flexible Hours & Perks

Rbh Hospitality Management; Settle; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality company is seeking a front desk professional in Settle, UK, to create memorable experiences for guests from check-in to check-out. Responsibilities include handling check-ins, managing daily tasks, and providing exceptional guest service. Candidates should have strong communication skills and a welcoming personality. This role offers a vibrant, dynamic environment with numerous employee benefits, recognizing the importance of putting people first.

Benefits

Discounted hotel room rates

Additional day's leave for your birthday

Enhanced parental leave

Course Sponsorship

30% F&B discount at RBH hotels

Refer a Friend scheme

Flexible working arrangements

Wagestream option

Life Insurance

Employee Assistance Programme

Social and wellness events

Free meals on duty

Qualifications

• A welcoming personality who loves connecting with people.
• Ability to handle guest needs and reservations effectively.
• Experience managing tasks under pressure.

Responsibilities

• Welcome guests, ensuring a memorable first impression.
• Handle check-ins, check-outs, and answer guest inquiries.
• Process bookings and payments accurately.
• Collaborate with housekeeping and maintenance swiftly.
• Maintain a professional front desk appearance.
• Manage daily tasks with efficiency.

Skills

Strong communication skills

Attention to detail

Problem-solving

Team spirit

High energy and adaptability

Job description

A leading hospitality company is seeking a front desk professional in Settle, UK, to create memorable experiences for guests from check-in to check-out. Responsibilities include handling check-ins, managing daily tasks, and providing exceptional guest service. Candidates should have strong communication skills and a welcoming personality. This role offers a vibrant, dynamic environment with numerous employee benefits, recognizing the importance of putting people first.