Guest Experience & Operations Lead

Payman Club; Arrington; On-site; Confidential; Full time

Job summary

A vibrant hospitality venue in the United Kingdom seeks a dedicated Operations Manager to oversee hotel operations and ensure guest satisfaction. The role encompasses managing on-site team members, responding to guest inquiries, and overseeing maintenance tasks. Applicants should have experience in hospitality and management, possess a personal license, and demonstrate strong leadership and communication skills. If you are passionate about the hospitality industry and ready to tackle challenges, we want to hear from you. Salary starts from £28,000 annually.

Qualifications

• Self-starter with a can-do attitude and a sense of urgency.
• Experienced in the hospitality or events sector with a boutique style standard.
• Excellent written and verbal communication skills.

Responsibilities

• Manage all on-site team members and oversee daily rosters.
• Respond to guests' complaints and ensure smooth check-in/check-out.
• Oversee maintenance and repairs in rooms and common areas.

Skills

Leadership

People skills

Interpersonal communication

Problem-solving

Organisational skills

Education

Personal License

Tools

Event related IT systems

Microsoft products

Job description

A vibrant hospitality venue in the United Kingdom seeks a dedicated Operations Manager to oversee hotel operations and ensure guest satisfaction. The role encompasses managing on-site team members, responding to guest inquiries, and overseeing maintenance tasks. Applicants should have experience in hospitality and management, possess a personal license, and demonstrate strong leadership and communication skills. If you are passionate about the hospitality industry and ready to tackle challenges, we want to hear from you. Salary starts from £28,000 annually.