Guest Experience Manager - Premier London Venue

inploi; Greater London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading events venue in Greater London is seeking a Guest Relations Manager to oversee front‑of‑house operations. This vital leadership role focuses on delivering a warm and seamless experience for all guests and tenants. The ideal candidate has 2–5 years’ experience in a hospitality management role and a strong background in customer service. Responsibilities include leading the reception team, implementing service standards, and driving continuous improvement. The position offers a competitive benefits package including health plans, holiday benefits, and performance bonuses.

Benefits

Health & Wellbeing Plans

23 days’ holiday

Performance bonus

Qualifications

• 2–5 years’ experience in a front‑of‑house management role.
• Strong leadership background with experience developing people.
• Outstanding customer service and complaint‑handling abilities.

Responsibilities

• Lead the Guest Services and Reception team.
• Oversee day‑to‑day reception operations and guest flow.
• Resolve escalated queries with professionalism and empathy.
• Implement policies to enhance service standards.
• Monitor performance metrics and guest feedback.

Skills

Leadership

Customer service

Complaint handling

Organizational skills

Communication skills

Reception system experience

Job description

A leading events venue in Greater London is seeking a Guest Relations Manager to oversee front‑of‑house operations. This vital leadership role focuses on delivering a warm and seamless experience for all guests and tenants. The ideal candidate has 2–5 years’ experience in a hospitality management role and a strong background in customer service. Responsibilities include leading the reception team, implementing service standards, and driving continuous improvement. The position offers a competitive benefits package including health plans, holiday benefits, and performance bonuses.