Guest Experience Manager

Guarding UK; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality firm in Central London is seeking a proactive Guest Experience Manager to enhance the Front of House service. In this role, you will create outstanding first impressions, manage daily reception operations, and build strong relationships with tenants and stakeholders. Ideal candidates should have experience in luxury or corporate settings, exceptional customer service skills, and proficiency in Microsoft Office. This position offers competitive salary and employee benefits focused on health and wellbeing.

Benefits

Ride to Work Scheme

Retail discounted shopping

Employee Assistance Programme

Long Service Rewards

Qualifications

• Experience in a similar role within luxury, corporate, hospitality or HNW environments.
• Impeccable personal presentation.
• Calm under pressure.

Responsibilities

• Deliver a polished, welcoming and professional Front of House service.
• Manage all visitors and incoming calls.
• Produce tenant newsletters and organize events.

Skills

Exceptional customer service skills

Strong organisational abilities

Proactive and solutions-focused

Confident communication

Tools

Microsoft Office

Digital platforms

Job description

Overview

Role: Guest Experience Manager (GXM)

Location: Central London (near to Bond Street)

Department: Reception UK

Job type: Permanent

Salary: £14.95 per hour

Hours: 45 hours per week

Pattern of work: Monday to Friday (08:00 - 18:00) 1 hour unpaid lunch

Closing Date: 15/02/2026

Job ID: 801

Role summary

We are looking for a proactive, polished, and personable Guest Experience Manager to lead the Front of House experience. You’ll be the sole ambassador of the building, setting the tone for a premium and professional space. We are seeking an exceptional Guest Experience Manager to deliver a first-class, hospitality-led experience within a prestigious corporate office. As the key Front of House professional, you will create outstanding first impressions, manage daily reception operations and build strong, trusted relationships with tenants, clients and stakeholders.

About us

Reception UK (RUK) is an established reception and concierge service; we take great pride in being known for our attention to detail and service excellence. Our vision is to create a reception/concierge service that’s unique, bespoke and tailored to our clients’ requirements with a focus on superb customer service.

Your Key Responsibilities

• Deliver a polished, welcoming and professional Front of House service
• Meet, greet and manage all visitors and incoming calls
• Coordinate meeting rooms, hospitality, refreshments and catering
• Maintain an immaculate reception and common areas
• Act as first point of contact for tenants, client representatives and visitors
• Support building operations including security, safety, compliance and contractors
• Monitor office supplies, maintenance and cleaning standards
• Manage access control, key fobs and visitor procedures
• Assist with Health & Safety records, incidents and reporting
• Produce tenant newsletters, social media posts and organise events/pop-ups

About you

• Experience in a similar role within luxury, corporate, hospitality or HNW environments
• Impeccable personal presentation and exceptional customer service skills
• Confident communicator with strong organisational abilities
• Proactive, calm under pressure and solutions-focused
• Comfortable liaising with contractors and senior stakeholders
• Competent using Microsoft Office and digital platforms

Employee Benefits

RUK takes pride in offering benefits that promote health and wellbeing.

• Ride to Work Scheme
• Retail discounted shopping
• Employee Assistance Programme
• Credit Union
• Long Service Rewards
• Employee of the Month/Year

We are an equal opportunities employer; we encourage applications from a diverse range of individuals. We believe that a diverse talented workforce nurtures excellence and makes us a great place to work, where individuality and inclusivity are celebrated.

We reserve the right to withdraw the advert earlier than the advertised closing date if we receive too many applications.