Guest Experience Manager

COREcruitment Ltd; England; On-site; GBP 41,000 - 53,000; Full time

Job summary

A luxury hospitality firm in Surrey is seeking a Guest Experience Manager to elevate the guest journey across all touchpoints. In this role, you will lead front-of-house, concierge, and guest relations teams, ensuring exceptional service and memorable experiences. The ideal candidate will possess a strong eye for detail, passion for luxury hospitality, and experience managing VIP stays. This position offers a competitive salary in a prestigious setting.

Qualifications

• Exceptional service-driven hospitality professional with experience in luxury settings.
• Ability to lead and inspire front-of-house teams toward service excellence.
• Strong analytical skills to monitor guest feedback and drive improvements.

Responsibilities

• Lead and coach guest-facing teams.
• Oversee the full guest journey from pre-arrival to post-stay.
• Manage VIP and VVIP stays with personalized experiences.
• Monitor guest feedback and analyze trends.
• Collaborate closely with other departments for seamless service.

Skills

Service excellence

Leadership

Attention to detail

Communication skills

Job description

Job Description

Guest Experience Manager - Luxury Estate, Surrey

Salary : £41,500 - £53,000

Location : Surrey

We are seeking an exceptional Guest Experience Manager to join a 5* luxury estate in Surrey. This is an exciting opportunity for a service-driven hospitality professional to elevate the guest journey across every touchpoint and ensure our resort continues to deliver unforgettable, personalised experiences.

As Guest Experience Manager, you will lead our front-of-house, concierge, and guest relations teams, ensuring warm, intuitive, and seamless service at every stage of the guest journey. With a strong eye for detail and a passion for luxury hospitality, you will champion service excellence, enhance brand standards, and deliver memorable moments for every guest.

Responsibilities

• Lead, coach, and inspire guest-facing teams to deliver consistently exceptional service
• Oversee the full guest journey, from pre-arrival communication to post-stay follow-up
• Manage all VIP and VVIP stays, ensuring tailored and personalised experiences
• Monitor guest feedback, analyse trends, and drive continuous improvement
• Collaborate closely with F&B, Spa, Rooms Division, and Events to ensure seamless operations

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