Guest Experience Lead – Luxury Hospitality

Montcalm East, Shoreditch London; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A premium luxury hotel in London seeks an Assistant Guest Experience Manager to enhance the guest journey through exceptional service and operational excellence. The role requires leading a dedicated team, resolving guest issues promptly, and maintaining high service standards in a fast-paced environment. Ideal candidates will have prior management experience in luxury hotels, strong communication skills, and experience with Opera. The role offers competitive benefits in a vibrant hotel atmosphere, promoting staff development and wellbeing.

Benefits

Competitive salary

28 holidays including bank holidays

Cash-back health benefits

Discounted gym membership

Regular training and development

Birthday day off

Qualifications

• Previous experience in a supervisory role within the hospitality industry.
• Ability to work in a fast-paced environment.
• Results-oriented with a focus on achieving performance targets.

Responsibilities

• Manage day-to-day operations and ensure service quality.
• Handle guest complaints efficiently.
• Train and lead the guest relations team.

Skills

Excellent communication

Negotiation skills

Interpersonal skills

Ability to handle multiple projects

Education

At least 1-year management experience

Experience in 4- and 5-star hotels in London

Tools

Opera knowledge

Job description

A premium luxury hotel in London seeks an Assistant Guest Experience Manager to enhance the guest journey through exceptional service and operational excellence. The role requires leading a dedicated team, resolving guest issues promptly, and maintaining high service standards in a fast-paced environment. Ideal candidates will have prior management experience in luxury hotels, strong communication skills, and experience with Opera. The role offers competitive benefits in a vibrant hotel atmosphere, promoting staff development and wellbeing.