Guest Experience Lead - Front Desk

SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD.; Greater London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A hospitality management company in the Greater London area is seeking a Front Desk Agent to manage guest check-ins and check-outs, handle payments, and ensure guest satisfaction. Responsibilities include processing guest requests, coordinating with housekeeping, and maintaining positive relationships with guests. The ideal candidate should possess strong communication skills and experience in customer service. This position offers an opportunity to work in a dynamic environment and contribute to a team-focused atmosphere.

Qualifications

• Strong communication skills and clear professional language.
• Ability to develop and maintain positive working relationships.
• Experience with cash handling and payment processing.

Responsibilities

• Process guest check-ins, check-outs, and room assignments.
• Secure payments and ensure correct billing for guests.
• Communicate with staff regarding room availability and guest needs.

Job description

A hospitality management company in the Greater London area is seeking a Front Desk Agent to manage guest check-ins and check-outs, handle payments, and ensure guest satisfaction. Responsibilities include processing guest requests, coordinating with housekeeping, and maintaining positive relationships with guests. The ideal candidate should possess strong communication skills and experience in customer service. This position offers an opportunity to work in a dynamic environment and contribute to a team-focused atmosphere.