Guest Experience Host - St Helens, Merseyside

Superbowl UK; St Helens; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leisure and entertainment centre in St Helens is seeking a Guest Experience Host to enhance customer satisfaction and uphold service standards. Responsibilities include greeting guests, handling tills, and ensuring cleanliness. Ideal candidates thrive in busy environments and possess strong customer service skills. Flexibility for evening and weekend shifts is required.

Qualifications

• Must have a positive attitude and approach.
• Ability to work evenings and weekends until midnight/1am.
• Skills in building good working relationships.

Responsibilities

• Greet guests in a pleasant and courteous manner.
• Operate tills and computer systems.
• Identify customer needs and promote guest recognition.
• Ensure cleanliness of the site.
• Work in various departments as needed.

Skills

Excellent customer service

Ability to thrive in a fast-paced environment

Teamwork

Flexibility around working hours

Job description

Guest Experience Host - St Helens, Merseyside

8 Hour Contracts

Job description

We are passionate about providing high standards of service and you will play a key role in delivering these as one of our team.

A Team Member involves Meeting, greeting, and assisting guests to get on lanes and bowl, charging an admission fee, assisting players in general, bar catering, hosting children's parties and simply working throughout the centre.

• To greet Guests in a pleasant and courteous manner
• To operate tills and computer systems to the standards required
• To identify customer needs and promote guest recognition at all times
• To ensure that the site is clean and tidy at all times
• To work in any department required (age depending)

We are currently looking for lively, fun, and dynamic people to join the team. We offer a great atmosphere to meet all levels of customer needs in a fast-paced environment.

About you :

We pride ourselves on Guest experience and lasting memories, so for you to be successful in this role you will need a positive attitude and approach to everything you do. Here is what else will make you perfect for the role :

• Ability to thrive in a fast-paced environment.
• Ability to demonstrate excellent customer service.
• Excel at working in a team.
• Flexibility around working hours and shift patterns (availability agreed at interview)
• Evening and weekends (mustbe able to work up until midnight / 1am)
• The ability to build good working relationships with team members and customers.

Our centres are always busy, and the role is very varied. You will work with our team ensuring that together, our standards are kept to the highest level.