Guest Experience Host - High-Volume Restaurant

Fish! Kitchen Ltd; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A vibrant seafood restaurant in Borough Market is seeking an experienced Restaurant Receptionist/Host to oversee reservations and provide exceptional customer service. The ideal candidate will have substantial experience in a busy restaurant, excellent communication skills, and proficiency in reservation systems. This role offers competitive pay between £14 and £15 per hour, along with various employee benefits including dining discounts, a referral bonus, and opportunities for growth in a dynamic environment.

Benefits

Earnings between £14 and £15/hour

Monthly tronc bonus

Complimentary staff drinks and meals

50% dining discounts

Pension Scheme

28 Days Holiday including bank holidays

Qualifications

• Extensive experience in a high-volume restaurant environment.
• Strong communication and customer service skills.
• Ability to manage reservations and administrative tasks.

Responsibilities

• Manage online, walk-in, and phone reservations.
• Welcome and seat guests, ensuring exceptional service.
• Perform administrative tasks, including menu updates.

Skills

Experience in managing a busy, high-volume restaurant service

Strong understanding of table turnover management

High energy and ability to excel in a fast-paced environment

Ability to work independently and collaboratively

Proficiency in MS Office

Knowledge of Opentable and SevenRooms booking system

Excellent communication skills

Strong team player with proactive attitude

Tools

MS Office

Opentable

SevenRooms

Job description

A vibrant seafood restaurant in Borough Market is seeking an experienced Restaurant Receptionist/Host to oversee reservations and provide exceptional customer service. The ideal candidate will have substantial experience in a busy restaurant, excellent communication skills, and proficiency in reservation systems. This role offers competitive pay between £14 and £15 per hour, along with various employee benefits including dining discounts, a referral bonus, and opportunities for growth in a dynamic environment.