Guest Experience Host – Front Desk & Hospitality

Generator London; Hounslow; On-site; GBP 23,000 - 27,000; Full time

Job summary

A leading hostel brand in Hounslow seeks an enthusiastic Receptionist to create memorable guest experiences. The role involves managing the reception, ensuring a welcoming environment, and maintaining professionalism with guests. Key responsibilities include check-in processes, responding to inquiries, and upselling services. Ideal candidates should possess strong communication and team skills, along with great adaptability under pressure. Join the team and be part of a vibrant and engaging atmosphere.

Qualifications

• Strong team player with excellent communication skills.
• Ability to manage reception tasks and maintain professional relationships.
• Proficient in handling cash and using POS systems.

Responsibilities

• Provide a warm welcome to all guests.
• Manage the check-in process efficiently.
• Respond to customer requests and inquiries swiftly.
• Report maintenance issues promptly.
• Upsell Generator Beds and maximize revenue opportunities.

Skills

Team and communication skills

Ability to work well under pressure

Impeccable honesty

Tools

SIHOT

Travel shop POS

Job description

A leading hostel brand in Hounslow seeks an enthusiastic Receptionist to create memorable guest experiences. The role involves managing the reception, ensuring a welcoming environment, and maintaining professionalism with guests. Key responsibilities include check-in processes, responding to inquiries, and upselling services. Ideal candidates should possess strong communication and team skills, along with great adaptability under pressure. Join the team and be part of a vibrant and engaging atmosphere.