Guest Experience Host - Front Desk, Flexible Shifts

Genting Casinos; City of Edinburgh; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading leisure company in the UK seeks a friendly and professional receptionist to provide excellent customer service and administrative support. This role involves greeting visitors and managing guest check-ins while working flexible hours, including nights and weekends. Previous experience is preferred, but strong communication and IT skills are more important. The company offers a competitive salary and a range of benefits, including private health services and career development opportunities.

Benefits

Private GP helpline

Discount portal for retailers and restaurants

Pension scheme

Life assurance

Employee assistance programme

20% discounted gym membership

Mental health support

Family-friendly policies

Career development opportunities

Long service awards

Qualifications

• Previous reception experience is preferred but not essential.
• Must be able to provide outstanding customer service.
• Ability to work a variety of shifts including nights and weekends.

Responsibilities

• Meeting and greeting all visitors professionally.
• Assisting with guest check-in and administration tasks.
• Providing support to guests and handling inquiries.

Skills

Customer service skills

Strong communication

IT skills

Professional telephone manner

Interpersonal skills

Flexibility to work shifts

Job description

A leading leisure company in the UK seeks a friendly and professional receptionist to provide excellent customer service and administrative support. This role involves greeting visitors and managing guest check-ins while working flexible hours, including nights and weekends. Previous experience is preferred, but strong communication and IT skills are more important. The company offers a competitive salary and a range of benefits, including private health services and career development opportunities.