Guest Experience & Events Lead

Dyson Farming; Nocton; On-site; GBP 22,000 - 28,000; Full time

Job summary

A family-owned agricultural company in the UK seeks a Guest Services Assistant to oversee exceptional customer service and manage operational tasks. This hands-on role requires a proactive individual who can engage with guests and manage housekeeping. The ideal candidate will have strong communication skills and a flexible approach to work. Benefits include 24 days of holiday, life assurance, and access to product discounts.

Benefits

24 days holiday plus bank holidays

Life assurance

Pension scheme

Cycle to work scheme

Free parking

Qualifications

• Diplomatic and able to converse with customers and staff.
• Personable and capable of building good working relationships.
• Professional with high standards for customer service.
• Independent and able to work autonomously.

Responsibilities

• Ensure holiday lets and event spaces are presented to the highest standard.
• Oversee the housekeeping team and arrange rotas.
• Respond to guest enquiries and complaints in a proactive manner.
• Control and review operational costs to ensure budget adherence.

Skills

Customer service skills

Diplomatic communication

Ability to engage with guests

Flexible approach to work

Job description

A family-owned agricultural company in the UK seeks a Guest Services Assistant to oversee exceptional customer service and manage operational tasks. This hands-on role requires a proactive individual who can engage with guests and manage housekeeping. The ideal candidate will have strong communication skills and a flexible approach to work. Benefits include 24 days of holiday, life assurance, and access to product discounts.