Guest Experience Associate — Front Desk & Service

Leicester Marriott; Enderby; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel brand in Enderby is seeking a dedicated individual for a hospitality role. The position involves assisting guests with check-in/check-out procedures, addressing inquiries, and maintaining high customer service standards. Candidates should have at least 1 year of experience in customer service. Join their dynamic team and benefit from growth opportunities, training programs, and a supportive work environment.

Benefits

Free Meals on Duty

Uniform Provided

Explore Discounts

Pension Scheme

Employee Assistance Programme

Career Development

Training and Development

Qualifications

• At least 1 year of related work experience in a customer service role.

Responsibilities

• Welcome and assist guests with check-in/check-out procedures.
• Address guest inquiries and concerns promptly and professionally.
• Coordinate with other departments to ensure guest requests are fulfilled efficiently.
• Maintain a high level of customer service by anticipating guest needs.
• Handle guest complaints with empathy and resolve issues.
• Promote hotel services and amenities effectively.
• Ensure compliance with hotel policies and procedures.
• Monitor guest feedback and implement improvements.
• Assist in training new staff on guest service standards.
• Maintain accurate records of guest interactions.

Skills

Customer service skills

Problem-solving

Communication

Job description

A leading hotel brand in Enderby is seeking a dedicated individual for a hospitality role. The position involves assisting guests with check-in/check-out procedures, addressing inquiries, and maintaining high customer service standards. Candidates should have at least 1 year of experience in customer service. Join their dynamic team and benefit from growth opportunities, training programs, and a supportive work environment.