Guest Experience Ambassador - Hotel Front Desk

Lighthouse Hotel Management; Liverpool; On-site; GBP 20,000 - 25,000; Full time

Job summary

A hospitality management company is seeking a Hotel Receptionist for their new property in Liverpool. The role involves greeting guests, handling check-in/check-out processes, and resolving customer inquiries. Exceptional customer service and interpersonal skills are essential, alongside the ability to multitask effectively. This position offers competitive salary, career growth opportunities, and enhanced employee benefits in a vibrant and inclusive environment.

Benefits

24/7 access to an online GP

Employee discounts on hotel stays

Extensive training and development programs

Employee recognition programs

Uniform & Meals on duty provided

Qualifications

• Prior experience in a customer-facing role, preferably in the hospitality industry.
• Ability to remain calm and composed under pressure.
• Flexibility to work in shifts, including weekends and holidays.

Responsibilities

• Greet guests with a genuine smile and provide a warm welcome upon arrival.
• Handle check-in and check-out processes with high accuracy.
• Respond promptly to guest inquiries and resolve issues proactively.

Skills

Exceptional customer service skills

Outstanding interpersonal skills

Multitasking ability

Problem-solving skills

Tools

Hotel reservation systems

Job description

A hospitality management company is seeking a Hotel Receptionist for their new property in Liverpool. The role involves greeting guests, handling check-in/check-out processes, and resolving customer inquiries. Exceptional customer service and interpersonal skills are essential, alongside the ability to multitask effectively. This position offers competitive salary, career growth opportunities, and enhanced employee benefits in a vibrant and inclusive environment.