Guest Experience Advisor — Restaurant & Cafe

Dobbies Garden Centres Ltd; Woodbridge; On-site; GBP 20,000 - 25,000; Full time

Job summary

A national garden centre retailer is seeking Restaurant Customer Advisors to enhance the customer experience in their restaurants. Responsibilities include providing excellent customer service, driving sales through interactions, and maintaining store cleanliness. Ideal candidates will have a passion for hospitality and teamwork. The role offers generous discounts, support for financial wellbeing, and development opportunities within a thriving culture dedicated to customer satisfaction.

Benefits

Generous annual leave

Uncapped store discounts

Support for financial wellbeing

Employee wellbeing platform

eLearning platform and development programmes

Qualifications

• Passion for delivering a great customer experience.
• Experience in a customer-facing role, preferably in hospitality.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide excellent customer service and help with transactions.
• Drive sales and promote Dobbies Club membership.
• Maintain cleanliness and assist with various store roles.

Skills

Customer service

Teamwork

Product knowledge

Communication

Time management

Job description

A national garden centre retailer is seeking Restaurant Customer Advisors to enhance the customer experience in their restaurants. Responsibilities include providing excellent customer service, driving sales through interactions, and maintaining store cleanliness. Ideal candidates will have a passion for hospitality and teamwork. The role offers generous discounts, support for financial wellbeing, and development opportunities within a thriving culture dedicated to customer satisfaction.