GTR - Rail Replacement Controller - Maternity Cover

Transport UK London Bus; Greater London; On-site; GBP 35,000; Full time

Job summary

A leading transportation service provider is looking for a Duty Controller to manage replacement transportation services during rail disruptions. This temporary role is based in Croydon and operates on a 4 on 4 off shift schedule, covering both day and night shifts. Candidates should be innovative, able to work under pressure, and ideally have previous experience in logistics or passenger transport. The role offers a competitive salary of £35,000 per annum along with various benefits.

Benefits

Fixed Term Contract

Competitive salary

Generous Company Sick Pay Scheme

Employee Assistance Programme

Qualifications

• Ability to develop effective working relations with suppliers and colleagues.
• Calm and professional demeanor under high pressure situations.
• Previous experience in administering logistics or passenger transport is desirable.

Responsibilities

• Plan and manage replacement buses and coaches for disrupted rail services.
• Ensure a high-quality customer-focused response.
• Provide administrative support effectively.
• Work with external suppliers and colleagues.
• Maintain health and safety standards at all times.

Skills

Effective working relations

Calm under pressure

Logistics experience

Job description

Description

Transport UK Rail Replacement provides a specialist service to the UK Rail Industry when train services are disrupted by planned engineering work or emergency incidents. Our highly experienced rail replacement team offer a fully managed service for the provision of coaches, buses, small vehicles, and taxis.

We are looking for an innovative, self-starting individual with a passion for working in the busy and dynamic bus & rail industry.

The Duty Controller role operates on a 4 on 4 off schedule including day and night shifts. The role is fully office based from Corinthian House in Croydon. This role will be temporary to cover Maternity Leave.

Key Responsibilities

• To plan and manage replacement buses and coaches to provide journeys to a timetable when the rail service is disrupted due to pre-planned and emergency requirements.
• Responsible for the quality of our customer-focused response.
• To provide efficient and effective administrative support.
• Work effectively with external suppliers and colleagues.
• Always have a duty of care for the health and safety of yourself and your colleagues, including a duty to report unsafe acts or omissions of safety.
• To undertake any other duties commensurate with the role.

Skills, Knowledge and Expertise

• An individual who can develop effective working relations with suppliers and colleagues
• Can handle high pressure situations in a calm, professional and logical manner.
• It will be desirable if applicants can demonstrate previous experience administering logistics or passenger transport.
• The post involves shift-working on a rota basis covering Day & Night shift on a four on four off pattern.

Benefits

• Fixed Term Contract (Maternity Cover up to 12 months)
• Competitive salary, £35,000 per annum
• Generous Company Sick Pay Scheme
• Access to our Employee Assistance Programme

Transport UK London Bus operates bus services across London on behalf of TFL, plus rail replacement and event services across the UK. We operate approximately 11 per cent of the capital's world famous red bus network, running around 950 vehicles and employing around 2,900 employees across six busy depots in Central, South and West London. We run a number of routes, carrying over 150 million passengers a year on TfL’s contracted bus network.

Transport UK London Bus is working hard to make sure our workforce is a true representation of society, and we fully support diversity, inclusion and equity. This means we take a zero-tolerance approach to all forms of discrimination and harassment. We encourage suitably qualified applicants from under-represented groups to apply. A copy of our Diversity, Inclusion and Equality Policy is available on request.