Growth Leader: Sales & Customer Care

BullionByPost; Birmingham; On-site; GBP 55,000 - 65,000; Full time

Job summary

A leading bullion dealer in Birmingham is seeking a Head of Sales & Customer Care to lead the management of sales and customer service teams. This senior leadership role requires strategic vision and the ability to drive performance through data and effective leadership. The ideal candidate will have extensive experience in sales and customer care, and will play a crucial role in shaping the company's customer engagement strategy. This position offers a competitive salary of up to £65,000 plus a 30% bonus.

Benefits

33 days holiday (option to buy additional days)

Private healthcare and life cover

Employee and store discount

Onsite Gym

Qualifications

• Proven experience leading Sales and / or Customer Care teams in a fast-paced environment.
• Strong strategic and operational leadership skills.
• Confident using data and KPIs to measure performance.

Responsibilities

• Lead, coach, and develop the Sales and Customer Care teams.
• Design and implement a Sales & Customer Care strategy.
• Drive performance through effective use of data and KPI frameworks.

Skills

Leadership experience in Sales

Strategic and operational leadership

Strong communication skills

Data-driven decision making

Relationship building

E-commerce experience

Job description

A leading bullion dealer in Birmingham is seeking a Head of Sales & Customer Care to lead the management of sales and customer service teams. This senior leadership role requires strategic vision and the ability to drive performance through data and effective leadership. The ideal candidate will have extensive experience in sales and customer care, and will play a crucial role in shaping the company's customer engagement strategy. This position offers a competitive salary of up to £65,000 plus a 30% bonus.