Growth Analyst - Retention

Simple Online Healthcare; Glasgow; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A healthcare analytics firm based in Glasgow is seeking a Growth Analyst to enhance patient retention. In this role, you will collaborate with cross-functional teams to analyze retention metrics and develop A/B testing strategies. The ideal candidate will have over 4 years of experience in growth analytics, expert SQL skills, and a strong analytical mindset. The position offers a hybrid work model and a comprehensive benefits package, including a company share scheme and private healthcare.

Benefits

33 days annual leave plus extra days after 2 years

Extra day off for your birthday

Company share scheme

Bupa Private Healthcare

Cycle to Work Scheme

My Gym Discounts

Enhanced Company pension scheme

Quarterly Team Training and Social Budget

Enhanced Maternity and Paternity Leave

Rewarding bonus incentive scheme

24/7 health support helpline

Love2Shop Discount

Fresh fruit

A free coffee machine

Qualifications

• 4+ years experience in subscription, SaaS, or similar online business model.
• Proven experience in customer or growth/retention analytics.
• Understanding of LTV dynamics and growth metrics.

Responsibilities

• Optimize customer touchpoints and communications across key patient lifecycle stages.
• Build and maintain dashboards and reporting in Looker.
• Conduct deep-dive analyses into retention and patient behaviour.

Skills

Customer or growth/retention analytics

Expert-level SQL skills

A/B testing and statistical analysis

Communication of data insights

Tools

Looker

Job description

Growth Analyst – Retention

Location: Glasgow (Hybrid or Remote)

Reports to: Director of Analytics

Salary: £45,000-£60,000

Please note that applications will be reviewed after the holiday period (5th of January 2026)

About the role:

We’re looking for a Growth Analyst to join our Growth team and play a pivotal role in driving our patient retention. You’ll work closely with the growth and tech team to drive retention and LTV and uncover actionable insights. We’re on an ambitious journey to expand into new markets and deliver a world class experience for our existing patients that provides holistic support and helps them achieve their health goals.

Key Responsibilities

• Optimize customer touchpoints and communications across key patient lifecycle stages (onboarding, re-ordering, reactivation, patient care)
• Build and maintain dashboards and reporting in Looker.
• Conduct deep-dive analyses into retention, LTV, patient behaviour and journeys.
• Design and evaluate A/B tests to validate the impact of new or updated features, discounts, or communications.
• Collaborate with cross-functional teams (tech, patient care, international markets) to drive impact and data-led decision making.
• Support international expansion with market-specific insights and performance tracking.
• Maintain high data quality and ensure consistency across Snowflake, DBT, and Looker.
• Propose data-backed insights and recommendations to C-suite to reduce churn and improve customer loyalty.
• Developing and implementing predictive churn models by examining customer data.

What we are looking for

• 4+ years experience in a subscription, SaaS, or similar online business model.
• Proven experience in customer or growth/retention analytics.
• Understanding of LTV dynamics and growth metrics.
• Expert-level SQL skills.
• Familiarity with BI tools like Looker (or similar).
• Strong analytical mindset with experience in A/B testing and statistical analysis.
• Ability to communicate complex data insights clearly to non-technical stakeholders.

Please note that we are unable to offer sponsorship for this position. All applicants must have the right to work in the UK at the time of application.

Basics you can expect:

• 33 days (Inclusive of Bank Holidays) + 1 day after 2 years of service, up to 5 extra days
• Extra day off for your birthday
• Company share scheme
• Bupa Private Healthcare
• Income Protection
• Cycle to Work Scheme
• My Gym Discounts
• Enhanced Company pension scheme
• Quarterly Team Training and Social Budget
• Enhanced Maternity and Paternity Leave
• Rewarding bonus incentive scheme
• 24/7 helpline for physical and mental health support, counselling, and other wellbeing resources.
• Love2Shop Discount
• Hybrid working
• Fresh fruit
• A free coffee machine

The Simple Online Healthcare Promise:

Founded in 2015, we started off as a small pharmacy with big dreams. Today, we are trusted by over 3000 patients per day, making sure they receive their medication safely and on time. We're always on the lookout for talent. If you're passionate about helping make lives easier, we'd love to hear from you.

Join us on our journey to create affordable health solutions. Apply today to be part of a team that values growth, collaboration, and the simplification of healthcare. Your journey towards creating impactful experiences in the healthcare industry starts here.

Ready to make a difference? Apply now!

Simple Online Healthcare is proud to be an Equal Opportunity Employer.