Groups Specialist

Gecko Travel Recruitment; England; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading travel recruitment agency in the UK is looking for a Groups Specialist to manage group travel arrangements. The ideal candidate will have at least 12 months experience in the travel industry and excellent customer service skills. This full-time role is office based in Altrincham and involves coordinating all aspects of group bookings. A great opportunity for those seeking to enter the travel industry with training provided.

Qualifications

• Minimum 12 months experience in the travel industry.
• Excellent customer service skills.
• Well organized with good attention to detail.

Responsibilities

• Plan and manage group travel arrangements.
• Handle flights, accommodation, and transportation.
• Act as the main contact for travel agency partners.
• Prepare tailored quotes and ensure accurate documentation.

Skills

Customer service experience

Geographical knowledge

Organizational skills

Good telephone manner

Job description

Overview

Gecko Travel Recruitment are delighted to be working with a highly successful independent Tour Operator who are looking for a Groups Specialist to join their team.

Role

As a Groups Specialist you'll be responsible for planning, coordinating, and managing group travel arrangements while delivering an excellent experience for our clients travel agency partners. This role involves handling all aspects of group bookings including flights, accommodations, and transportation, liaising with airlines, and acting as the main point of contact for agents from inquiry to post-travel feedback. The Groups Specialist will prepare tailored quotes and itineraries, ensure accurate confirmations and documentation, manage payments, and proactively identify opportunities for upselling and cross-selling within group travel packages.

Responsibilities

Plan, coordinate, and manage group travel arrangements; handle flights, accommodations, and transportation; liaise with airlines; serve as the main contact for travel agency partners from inquiry to post-travel feedback; prepare tailored quotes and itineraries; ensure accurate confirmations and documentation; manage payments; identify opportunities for upselling and cross-selling within group travel packages.

Qualifications

• At least 12 months experience working in the travel industry
• Good geographical knowledge of the world
• Excellent customer service experience
• Good telephone manner
• Well organised with good attention to detail

Additional Information

• Salary depending on experience
• Monday to Friday 9am to 5:30pm
• Office based in Altrincham
• Full training will be provided
• Full time, permanent role

This is a perfect entry level role for someone wanting to work in the travel industry away from front line sales and more customer service.

Apply with your CV quoting GTR1773