Group IT Support Engineer

ADS Group Ltd; Farnborough; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading IT services provider based in the UK is seeking a proactive IT Support Representative. This role is crucial as it serves as the primary customer-facing representative of the IT department, managing support requests and ensuring smooth IT operations. The ideal candidate will possess strong technical skills in Microsoft Windows 11 and the Microsoft 365 suite, be adept in troubleshooting, and possess interpersonal skills. Benefits include a hybrid work model, bonus, and healthcare.

Benefits

Bonus

Pension

Private health insurance

Life insurance

Season ticket loan

Cycle to work scheme

9-day fortnight

Enhanced parental leave

28 days annual leave

Buy additional annual leave

Long service additional annual leave

Qualifications

• Hands-on experience building and configuring Windows laptops.
• Experience joining devices to an Active Directory domain.
• Familiarity with physical IT equipment handling.

Responsibilities

• Manage service desk tickets and respond to support requests.
• Deliver effective IT support and ensure smooth operations.
• Contribute to maintaining ISO27001:2022 Information Security certification.

Skills

Proficiency in Microsoft Windows 11

Experience with Microsoft 365 suite

Configuration and support of Apple iOS devices

Strong interpersonal skills

Ability to follow instructions accurately

Creative problem-solving skills

Tools

Active Directory

Exchange

SharePoint

OneDrive

Job description

Company: ADS

Salary: dependent on experience

Contract Type: Permanent, Full time, Monday to Friday, 37.5 hours per week

Location: Hybrid working - 3 days in the Farnborough office, 1 of 3 days in the London Office (rota) and 2 days from home.

The Role

This position serves as the primary customer-facing representative of the IT department, responsible for responding to support requests logged through the service desk application.

As a key member of the IT team, you will manage service desk tickets, deliver timely and effective support to our user base, and collaborate closely with colleagues to ensure smooth IT operations.

You will work with cutting-edge cloud technologies and play an active role in promoting and enforcing information security best practices across the organization. Cybersecurity is central to our operations, and you will contribute to maintaining our ISO27001:2022 Information Security certification and driving continuous improvement.

The role directly reports to the Head of Group IT and Information Security.

This role also includes working from our London office at least one day per week on a rota basis, ensuring IT support is visible and accessible to remote staff.

Skills & Competencies

We are seeking a technically confident and proactive individual with strong proficiency in Microsoft Windows 11, capable of troubleshooting and supporting end‑user environments.

The ideal candidate will have working knowledge of the Microsoft 365 suite—including Exchange, SharePoint, OneDrive, and emerging tools such as Copilot—alongside hands‑on experience building and configuring Windows laptops and joining devices to an Active Directory domain.

This role also requires the ability to handle physical IT equipment to support office moves and hardware setups, as well as familiarity with configuring and supporting Apple iOS devices, particularly iPhones.

The successful candidate will have strong interpersonal skills, a collaborative mindset, and a genuine eagerness to learn and support others.

You will be someone who can follow instructions accurately, work effectively within established processes, and demonstrate both self‑motivation and proactive teamwork.

Clear and confident communication—both written and verbal—is essential, along with a proactive approach to IT deployment, including implementing solutions and applying patches efficiently.

The ideal applicant will bring creative problem‑solving skills, the ability to think outside the box, and the confidence to develop innovative solutions that enhance and support remote working environments.

Benefits

• Bonus
• Pension
• Private health insurance
• Life insurance
• Season ticket loan
• Cycle to work scheme
• 9‑day fortnight
• Hybrid working
• Extended remote working
• Enhanced parental leave
• 28 days annual leave
• Buy additional annual leave
• Long service additional annual leave