Group Clinical Service Manager | South London and Maudsley NHS Foundation Trust

South London and Maudsley NHS Foundation Trust; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A prestigious healthcare organization in Greater London is seeking a Group Service Manager to lead the daily management of community services within the Operational Directorate. The role involves ensuring delivery of high-quality care while managing resources efficiently. The ideal candidate will have strong leadership skills and experience in clinical service delivery. This position offers the opportunity to work closely with clinical teams to integrate services and improve patient outcomes.

Qualifications

• Experience in managing clinical services with a focus on quality and safety.
• Strong understanding of integrated community health models.
• Ability to deliver within budget and manage resources effectively.

Responsibilities

• Lead day-to-day management of services within the Operational Directorate.
• Ensure high-quality clinical outcomes and patient satisfaction.
• Recruit, motivate, and train the workforce.
• Develop integrated pathways with evidence-based interventions.
• Participate in the senior manager on-call rota.

Skills

Leadership

Capacity management

Clinical service delivery

Team collaboration

Quality improvement

Job description

The Group Service Manager role will be responsible for the daily management of nominated services within the Operational Directorate. They are responsible for ensuring delivery of all aspects of their services and will provide day to day leadership to their teams. They will provide line management to Clinical Service Leads with your group of services, ensuring their services deliver the highest standards of care to our patients/service.

Responsible for community services this includes demand and capacity management, ensuring services are delivered within neighbourhood integrated models of community mental health care, ensuring Clinical Service Leads are leading actions for the appropriate management of caseloads and waits, proactive intervention including community crisis intervention where required, outcomes‑based working and DIALOG+, interfacing with specialist teams to meet the total needs of patients and ensuring effective working for patients with a Learning Disability or Autistic people who are within the core community offer. Clear oversight of the dynamic support register and appropriate interface. The role also includes leading the local delivery of Trust objectives, ensuring high‑quality care consistent with the CQC fundamental standards, safeguarding principles, trust values, strategy and adherence to corporate policies.

The Group clinical Service Manager for Community Services will be responsible for the overall management of a range of nominated services within the Operations Directorate. All services within the operations directorates will be managed by a team comprising the Group clinical Service Manager for Community Services and the Deputy Director and specific service responsibility. Working closely with colleagues in all other relevant teams, they will ensure excellent clinical, operational and financial outcomes. The post‑holder will be expected to work as part of a services management team with other Group clinical Service Manager for Community Services, Deputy Director, Deputy Head of Nursing and Head of Nursing and Borough Service Director.

In addition they may be responsible for other borough, specialist or national services as identified. This will be reviewed in line with service needs.

The post‑holder will also have a key role in liaising with the national commissioning, Local Authority and borough commissioning and will support Local Care Network initiatives and the integration agenda.

The Trust is committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Confident Employer, we welcome applicants from all sections of the community and people of all protected characteristics. We provide reasonable adjustments for candidates with a disability and are committed to treating people fairly with compassion, respect and dignity and in promoting equality and human rights. We aim to put this commitment into practice by:

• Embedding our commitment to tackling inequality, eliminating discrimination and harassment; promoting equality of opportunity and fostering good relations in our everyday practice
• Ensuring that all our services and all staff understand and support our commitment
• We believe that people who use our services, their carers and our staff, should be treated with compassion, respect and dignity

SLaM is a Stonewall Diversity Champion, Stonewall is the largest Lesbian, Gay, Bi and Trans (LGBT) rights charity in Europe.

Key Responsibilities

• Working closely with professional heads and the Executive team to provide demonstrable assurance of the quality of clinical services including patient safety, patient satisfaction and clinical outcomes meet the required high standards.
• Working closely to develop a clear integrated pathway with effective, evidence based interventions. Responsible for writing business cases and leading staff and stakeholder consultants as required.
• Ensuring services are delivered using the resources available, ensuring each service operates within budget and taking action where necessary to manage this.
• Working with the Clinical and Deputy Director to recruit, motivate and train the workforce.
• To provide assurance of continuous quality improvement of effective and efficient clinical services by ensuring staff are engaged in these initiatives.
• To be part of and participate in the senior manager on call rota.

Application Deadline

This advert closes on Thursday 1 Jan 2026