Group and Event Travel Coordinator

Flight Centre Travel Group; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading travel agency in Greater London is seeking a Group and Event Travel Coordinator to manage group and event-related travel for corporate clients. The role includes coordinating group air travel and venue sourcing, requiring strong organisational skills and a focus on service excellence. Ideal candidates should have experience in travel coordination and customer service and be comfortable working towards KPIs in a dynamic environment. This position offers exclusive travel discounts and opportunities for career development.

Benefits

Exclusive Travel Discounts

Career Development Opportunities

Vibrant Culture & Social Events

Active Hour for wellness

Comprehensive Health Cash Plan

Health & Wellbeing Challenges

Financial Wellbeing Support

Pension Scheme and Share Options

Qualifications

• Experience or knowledge of arranging travel is essential.
• GDS experience is essential; Amadeus is desirable.
• Strong customer service background is required.

Responsibilities

• Deliver exceptional service to corporate clients.
• Manage group travel and event-related travel requirements.
• Coordinate group air travel and venue sourcing.

Skills

Travel coordination experience

GDS experience

Group travel experience

Customer service background

Time management skills

Communication skills

Organisational skills

Job description

About FCM Meetings & Events

Working for FCM Meetings & Events is all about bringing the world together, one event at a time. Attending events is no longer just about "getting together" - it's about reconnecting, relinking, and reopening the globe. Our shared culture, creativity and systems with parent travel management company, FCM, means our clients receive the best of both worlds. Plus, it means our people are offered award‑winning work perks. We don't just think outside the box, we dance around it. Join our team to work with the best of the best in a flexible, collaborative events agency.

About the role

As a Group and Event Travel Coordinator, you will be responsible for delivering exceptional end‑to‑end service to multi‑corporate clients within FCM Meetings & Events. Working as part of a small, specialist team, you will manage group travel and event‑related travel requirements, ensuring every client experience is professional, proactive and aligned with FCM operational standards.

You will act as a key point of contact for clients and suppliers, coordinating group air travel, venue sourcing support, and complex group requirements. The role requires excellent organisational skills, the ability to manage multiple requests under pressure, and a strong focus on meeting service level agreements, turnaround times, and commercial targets.

In addition to customer delivery, you will contribute to business productivity by maximising preferred suppliers, working towards KPIs, and following FCM systems and processes. You will also be encouraged to actively develop your skills, engage with internal communications, and continuously improve your knowledge of FCM products, technology, and meetings & events services.

About you

You are a customer‑focused travel professional with experience or strong knowledge of travel coordination, ideally within group or events travel. You take pride in delivering outstanding service and building trusted relationships with clients and suppliers. You are organised, adaptable, and able to thrive in a fast‑paced environment where priorities can change.

You are confident communicating clearly and professionally, able to listen carefully to client requirements and translate them into effective solutions. You are commercially aware, target driven, and comfortable working towards KPIs while maintaining high service standards.

You are proactive in your own development, open to learning new systems and processes, and motivated to continuously improve. You work well as part of a team, demonstrate attention to detail, and are comfortable using travel technology and systems to deliver accurate and efficient outcomes.

Key experience and skills include:

• Experience or knowledge of arranging travel (essential)
• GDS experience (essential; Amadeus desirable)
• Group travel and/or venue sourcing experience (desirable)
• Strong customer service background
• Excellent time management, communication, and organisational skills

What’s in it for you

• Exclusive Travel Discounts: As part of Flight Centre Travel Group, you gain access to exclusive industry rates and discounts through our in‑house travel team.
• Career Development: With Flight Centre Travel Group’s global presence, spanning 30+ brands in over 20 countries, you’ll have clear career pathways and the resources you need to achieve your professional goals, including training and support.
• Vibrant Culture & industry‑renowned social events: Experience our fun, industry‑renowned culture with exciting social events such as monthly awards nights, global conferences, end‑of‑financial‑year balls, and more.
• Active Hour: Prioritise your well‑being with an hour dedicated each week to focus on your fitness or personal wellness.
• Comprehensive Health Cash Plan: Get reimbursed for a variety of medical services, including dental, optical, and chiropractic care, with our bronze‑level health cash plan.
• Health & Wellbeing Challenges: Stay engaged with monthly health and wellbeing challenges designed to keep you motivated and healthy.
• Financial Wellbeing Support: Access expert financial services, including mortgage advice, regulated financial guidance, and money coaching to help you manage your finances.
• And Much More: Enjoy a range of additional benefits, including company‑matched charitable donations, an excellent pension scheme, share options, an electric vehicle scheme, and a variety of salary sacrifice benefits.

Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.

We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at [e-mail].