Ground Floor Team Member

Whitbread Plc; Cardiff; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading hospitality group is seeking a Ground Floor Team Member for the Premier Inn in Cardiff. In this role, you will greet and assist guests, manage check-ins and check-outs, and maintain an organized front desk. Ideal candidates are friendly, have strong customer service skills, and a positive attitude. Training is provided, and you will work flexible hours. This position comes with benefits including a pension scheme and discounts on accommodations and meals.

Benefits

Training and support

Whitbread Benefits card

Company pension

Discounts on shops and utilities

Complimentary Premier Inn breakfast for 2 on first day

Qualifications

• No prior experience required; training will be provided.
• Positive attitude is essential.
• Willingness to work evenings and weekends.

Responsibilities

• Greet and welcome guests in a friendly manner.
• Assist with guest check-in and check-out processes.
• Provide information about hotel services and local attractions.
• Coordinate with housekeeping to ensure rooms are ready.
• Handle guest enquiries and resolve any issues promptly.
• Maintain an organised and welcoming front-desk environment.

Skills

Strong customer-service skills

Excellent communication skills in English

Friendly and approachable personality

Ability to work flexible hours

Education

High school education or equivalent

Job description

Ground Floor Team Member

Contract type: Fixed Term
Category: Operations - Ground Floor
Location: Cardiff

Job Details

Working 12 hours per week, paid up to £12.56 per hour. Fixed Term Contract until 15/01/2026 with an immediate start. Location: Premier Inn Cardiff North, Pentwyn Road, Cardiff, CF23 7XH.

Why you'll love it here

• Training and support – warm welcome and simple administration system with clear career progression opportunities.
• Whitbread Benefits card – up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants.
• Company pension and save‑as‑you‑earn scheme.
• Discounts on shops, utilities, travel, cinema, supermarkets and more.
• Complimentary Premier Inn breakfast for 2 on your first day.

Role Overview

Join us as a Front of House Team Member at Premier Inn Cardiff North. You will be the friendly face of the hotel, welcoming guests, assisting with check‑in, coordinating with housekeeping, and ensuring a comfortable stay for all guests. No prior experience required – training will be provided.

Responsibilities

• Greet and welcome guests in a friendly manner.
• Assist with guest check‑in and check‑out processes.
• Provide information about hotel services and local attractions.
• Coordinate with housekeeping to ensure rooms are ready and meet guest expectations.
• Handle guest enquiries and resolve any issues promptly.
• Maintain an organised and welcoming front‑desk environment.

Qualifications & Requirements

• Friendly and approachable personality.
• Strong customer‑service skills and a fun, positive attitude.
• Excellent communication skills in English.
• Ability to work flexible hours, including evenings and weekends.
• High school education or equivalent; additional training in hospitality is a plus.

Equal Opportunity Statement

Premier Inn is an equal opportunity employer. We welcome applications from all backgrounds, including women, ethnic minorities, people with disabilities and LGBTQIA+ community members. We provide workplace adjustments and flexible working arrangements where possible.

Job ref: 125104‑4492
Advertised: 28 Nov 2025