Graduate Entry-Level : Support Analyst - Birmingham

Phee Farrer Jones; Birmingham; Hybrid; GBP 28,000 - 31,000; Full time

Job summary

A leading technology company in Birmingham is seeking a Support Analyst to join their dynamic team. This hybrid role involves troubleshooting customer queries, optimizing system functionalities, and helping clients configure systems to meet their needs. Ideal candidates will have a degree in an analytical field, strong problem-solving abilities, and excellent communication skills. The position offers a salary starting at £28,500, rising to £30,500 after training, along with 25 days holiday plus bank holidays.

Benefits

25 days holiday, plus bank holidays

Comprehensive initial training

Ongoing mentoring and opportunities for certifications

Qualifications

• Degree holder (2:1 or above) in an analytical field.
• Strong A-Level results required.
• Excellent problem-solving and communication skills.

Responsibilities

• Troubleshoot and resolve customer queries and technical issues.
• Provide advice on optimizing system functionalities for users.
• Help customers configure the system to meet their business needs.

Skills

Problem-solving

Communication skills

Analytical thinking

Teamwork

Adaptability to new technology

Education

Degree in an analytical field (e.g., Maths, Economics)

Job description

Overview

Exciting Career Opportunity! Join Our Growing Team as a Support Analyst!

Location: Birmingham, UK (Hybrid role - Office-based with some travel to customer sites)

Salary: £28,500 (rising to £30,500 after training period)

Are you ready to take on a new opportunity and solve technical problems in the world of SaaS and insurance? We're looking for a Support Analyst to join a strong and motivated team!

Responsibilities

• Troubleshoot and resolve customer queries and technical issues
• Provide advice on optimising system functionalities for users
• Help customers configure the system to meet their specific business needs
• Build professional relationships by offering ongoing support
• Work with internal teams to test and enhance system performance

Career Development

• Structured career path with regular feedback and clear targets
• Opportunities for growth into Senior or Lead Analyst roles
• Early responsibility for mentoring and guiding colleagues

Who We\'re Looking For

• A degree holder (2 : 1 or above) in an analytical field (e.g., Maths, Economics, etc.)
• Strong A-Level results
• Excellent problem-solving and communication skills
• Ability to quickly learn and apply new concepts in technology
• Team-focused with a passion for delivering high-quality service

Training & Growth

• Comprehensive initial training and close mentoring
• Ongoing opportunities for industry-recognised certifications

✨ Why Join Us?

• Work with a motivated and focused team
• Clear career progression with performance-based reviews
• Salary £28,500, rising to £30,500 after training period
• 25 days holiday (plus bank holidays), rising over time

Ready to join a company where you can grow and make a real impact? Apply now to start your journey!

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