Graduate Customer Support Accountant

Core-Asset Consulting Ltd; City of Edinburgh; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading recruitment firm is seeking a Graduate Customer Support Accountant in Edinburgh. This role involves assisting customers with accounting software, providing training, and addressing queries. The ideal candidate will have an accounting degree and experience in customer service, eager to build a career in fintech.

Qualifications

• Graduate with an Accountancy degree and experience in customer service.
• Strong understanding of accounting processes with practical experience preferred.
• Ability to effectively train and assist customers.

Responsibilities

• Serve as the first point of contact for customer inquiries.
• Provide training to users of the software.
• Assist product teams in testing new features and upgrades.

Skills

Customer service experience

Accounting knowledge

Tech-savviness

Understanding of small business issues

Experience with accounting software

Education

Accountancy degree

Job description

Job Description:

Are you a graduate with an Accountancy degree and strong experience in providing excellent customer service? If so, we'd love to hear from you.

Our client, an accounting software company, is currently seeking a Graduate Customer Support Accountant to join the team based in Edinburgh on a permanent basis.This is a fantastic opportunity to establish a career in the fintech industry and build on knowledge gained from studies, becoming an integral part of the team.

Skills/Experience:

• Accounting degree or completed accountancy related studies.
• Thorough and robust knowledge of accounting processes, ideally supported by practical experience.
• Highly computer-literate and tech-savvy, understanding that online engagement is crucial to the success of our business.
• Clear understanding of the issues facing small businesses, and a keen interest in how the right financial software can help them.
• Awareness of the bookkeeping and accounting software packages available to small business owners and perhaps have some experience using one or more through studies or work experience.
• Enjoy providing first-rate customer service and have experience of this from a previous role.

Core Responsibilities:

• Being the first point of contact for our customers, via phone, email, and online chat, and responding accurately and promptly to customer queries.
• Providing training to customers by way of outbound calls, both to people who are currently on a free trial, as well as subscribers who request further training.
• Proactively contacting users to see if they need help.
• Helping people who are interested in the product but need more information to decide if it's right for them.
• Assisting the product teams by testing new features or upgrades to existing functionality.

Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.

Job reference: 16218

To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.

At Core-Asset, we're committed to protecting and respecting your privacy.Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.We may change this policy from time to time, so please check this policy occasionally to ensure that you're happy with any changes.

By engaging with us (either by applying for a job we're advertising, registering through our website, or getting in touch with our business) you're agreeing to be bound by this policy.

Core-Asset Consulting is committed to protecting the privacy of our candidates, clients and website users.For further information, please refer to our full Privacy Statement available on our website http://www.core-asset.co.uk/about-core-asset/privacy-statement

Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.

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