GP Receptionist/ Admininstrator

Aneurin Bevan University Health Board; Brynmawr; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading NHS organization in Brynmawr is seeking a GP Receptionist/Administrator to support the Practice Team for an 8-month fixed term. The role involves managing patient communications, handling appointment requests, and liaising with clinical teams. Candidates should be organized, communicative, and preferably speak Welsh. This position offers a competitive benefits package and extensive training opportunities.

Benefits

Flexible working

Paid mandatory training

Occupational health support

Career development opportunities

Qualifications

• Experience in a receptionist or administrative role is desirable.
• Welsh speaking is a plus but not mandatory.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Act as the central point of contact for patients.
• Maintain and monitor the practice appointment system.
• Process requests for appointments and answer phone calls.

Skills

Good communication skills

Organisational skills

Ability to work under pressure

Job description

We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh; any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments or support needed. If you need any documents in a larger font or a different format (such as Braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 or EMAIL [email protected]

If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email. We reserve the right to close this vacancy at any time, so we encourage early applications. If you are shortlisted you will be contacted via the email account you used to apply.

Aneurin Bevan University Health Board supports flexible working.

Overview

An exciting opportunity has arisen for a GP Receptionist/Administrator to join the Practice Team at Tredegar Medical Practice for an 8‑month fixed term. The post holder(s) will play a crucial role in supporting the multidisciplinary team and ensuring the smooth operation of the practice.

Responsibilities

• Act as the central point of contact for patients, distributing information, messages and enquiries to the clinical team, and liaising with external agencies such as secondary care and community service providers.
• Maintain and monitor the practice appointment system.
• Process personal, telephone and electronic requests for appointments.
• Answer incoming phone calls and address callers' requests appropriately; respond to queries and escalates when necessary.
• Signpost patients to the correct service.
• Initiate contact with and respond to requests from patients, team members and external agencies.
• Organise patient appointments.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Benefits

We offer a fantastic benefits package and extensive training and development opportunities, including paid mandatory training, excellent in‑house programmes, and opportunities to complete recognised qualifications and professional career pathways. Flexible working, occupational health support and a Well‑being Centre of Excellence are also part of the programme.

Aneurin Bevan University Health Board is a multi‑award‑winning NHS organisation that provides an exceptional workplace where you can feel trusted and valued. We serve a population of 650,000 and employ over 16,000 staff, offering integrated acute, primary and community care.

Currently we are unable to provide certificates of sponsorship for this role as it does not meet the Home Office's criteria. Anyone requiring a certificate of sponsorship is therefore unable to be shortlisted and interviewed.