GP Receptionist - 34.5 hours

The Bridge Group Practice; Hull and East Yorkshire; On-site; GBP 10,000 - 40,000; Full time

Job summary

A healthcare provider in Hull seeks a Receptionist to manage appointment systems and assist patients across two premises. The ideal candidate should possess strong communication skills and experience in reception duties. This full-time position involves 34.5 hours per week, including occasional Saturday mornings, and supports a dedicated multidisciplinary team. Join a practice committed to high-quality patient care and community service.

Qualifications

• Experience in a reception or administrative role is preferred.
• Good communication skills are essential.
• Ability to work as part of a multidisciplinary team.

Responsibilities

• Manage the reception area and patient inquiries.
• Handle appointment bookings and patient documentation.
• Support clinical staff with various tasks as required.

Job description

Responsible for undertaking a wide range of reception duties and theprovision of general support to the multidisciplinary team. Duties can include but are not limited to, greetingand directing patients, effective use of the appointment system, bookingappointments, processing of information and assisting patients asrequired. To act as the central point ofcontact for patients, the distribution of information, messages and enquiriesfor the clinical team, liaising with multidisciplinary team members andexternal agencies such as secondary care and community service providers.

Main duties of the job

• a. Maintainand monitor the practice appointment system.
• b. Processpersonal, telephone and e-requests for appointments
• c. Answerincoming phone calls, transferring calls or dealing with the callers requestappropriately.
• d. Signpostpatients to the correct service
• e. Themanagement of repeat prescriptions, ensuring they are processed accuratelyand efficiently.
• f. Initiatingcontact with and responding to, requests from patients, team members andexternal agencies
• g. Clinicallycode data on Systm1
• h. Photocopydocumentation as required.
• i. Dataentry of new and temporary registrations and relevant patient information asrequired.
• j. Inputdata into patients healthcare records as necessary
• k. Directrequests for information, i.e., SAR, insurance/solicitors letters and DVLAforms to the administrative team
• l. Manageall queries as necessary in an efficient manner.
• m. Maintaina clean, tidy, effective working area at all times.
• n. Monitorand maintain the reception area and notice boards.
• o. Supportall clinical staff with general tasks as requested.
• p. Actionincoming emails and correspondence as necessary
• q. Scanpatient related documentation and attach scanned documents to patients records.
• r. Completeopening and closing procedures in accordance with the duty Rota.

About us

The Bridge Group Practice works withintwo purpose built premises in the West and North Hull. We serve 8500+ patients,we are part of the NEXUS Primary Care Network, comprising of 4 local practices.

We are a GMS practice. Our clinicalsoftware is Systm One and we are paper light. We achieve highly in QOF andprovide a range of Enhanced Services. Our C.Q.C. inspection in 2016 was ratedGOOD but, our main strengths lie in our commitment to the ideals of atraditional family practice with strong ties in our local population and goodworking relationship with our neighboring practices.

We have an Advanced Nurse Prescriber,and a Nurse Practitioner In Addition wehave two highly motivated and experienced nurses who, along with our two healthcare assistants take care of much of our long term conditions monitoring. Thepractice is fortunate in having excellent administration and reception staff atboth sites

Job responsibilities

34.5 hours per week over 4 days.

Mondays, Wednesdays and Fridays 8am until 6pm with 30 minutes unpaid lunchbreak, and Thursdays 12pm until 6pm. You would be required to work at both the Orchard Centre and Elliott Chappell.

You would also be required to work the occasional Saturday morning 9am- 12pm

Person Specification

Experience

• Refer to attached person specification
• Refer to attached person specification

Qualifications

• Refer to attached person specification
• Refer to attached person specification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.