GP Receptionist

Middlestown Medical Centre; Wakefield; On-site; GBP 20,000 - 25,000; Part time

Job summary

A local healthcare practice is seeking a GP Receptionist to deliver exceptional customer service and administrative support. The role involves greeting patients, managing appointments, and ensuring compliance with confidentiality policies. Ideal candidates will possess strong communication skills and prior experience in a medical setting. This part-time/full-time position offers an opportunity to work within a supportive team environment.

Qualifications

• Experience in a public-facing role
• Previous experience in a GP surgery or NHS setting
• Familiarity with clinical systems

Responsibilities

• Greet patients and visitors courteously and professionally.
• Answer enquiries and book patient appointments.
• Process prescription requests following practice protocols.

Skills

Strong communication skills

Interpersonal skills

Attention to detail

Ability to stay calm under pressure

Education

Good general education (e.g. GCSEs or equivalent)

NVQ Level 2 or 3 in Business Admin or Customer Service

Tools

SystmOne

NHS Mail

Job description

The GP Receptionist plays avital role in the smooth day-to-day running of the practice. As the first pointof contact for patients and visitors, the post holder is responsible forproviding a welcoming, professional, and efficient reception service, primarily on the phone but also online and in person. They willassist with a variety of administrative duties to support patient care andensure the effective functioning of the surgery.

Main duties of the job

Reception and Patient Interaction

• Greet patients and visitors in a courteous, efficient, and professional manner.
• Answer telephone and face-to-face enquiries, signposting patients appropriately.
• Book, amend, and cancel patient appointments using the clinical system (e.g. SystmOne).
• Support patients with queries relating to appointments, prescriptions, test results, and general enquiries.
• Handle incoming and outgoing communications, including emails, letters, and documents.

Administrative Support

• Process repeat prescription requests following practice protocols.
• Scan, upload, and file clinical and non-clinical correspondence to patient records.
• Manage and monitor patient recall and reminder systems.
• Maintain patient records accurately and confidentially.
• Prepare documents for clinics and assist clinical staff with administrative needs.

Confidentiality and Compliance

• Adhere to confidentiality policies at all times, in line with GDPR and practice procedures.
• Maintain awareness of and compliance with practice policies, including health and safety, safeguarding, and data protection.

About us

Middlestown Medical Centre is a General PracticePartnership open to all patients living within ourpractice boundary of Middlestown and the surroundingareas including including Emley, Flockton and Grange Moor.

We work in partnership with our patients, PatientParticipation Group, staff and our Primary Care Network to provide high qualitymedical services for our patients. Westrive and are proud to provide patient centred care, with equality of accessand open accessibility for both same day and routine appointments.

We help patients to manage their health and preventillness. Our team assess, diagnose, treat and manage illness. receive the best and most appropriate health and/or social care.Our GPs also provide the link to further health services and work closely withother healthcare colleagues. They may also arrange hospital admissions andreferrals to other services and specialists, sharing informationwhere needed.

The practice is based across 3 sites. The main purpose-built site at Middlestown, has 15 consultation rooms, from which same day and routinemedical services are provided as well as reception, administrative anddispensing services. Emley Clinic and Flockton Surgery, both owned by thepartnership, facilitate routine appointments and dispensing services.

Job responsibilities

Job Title: GP Receptionist

Department / Team: Reception and Administration Services

Base: Middlestown Medical Centre

Hours: Part-time / Full-time (to be agreed)

Reports to: Reception Manager / Office Manager

Accountable to: Practice Manager

Job Summary:

The GP Receptionist plays a vital role in the smooth day-to-day running of the practice. As the first point of contact for patients and visitors, the post holder is responsible for providing a welcoming, professional, and efficient reception service. They will assist with a variety of administrative duties to support patient care and ensure the effective functioning of the surgery.

The post holder must be organised, adaptable, and capable of working under pressure while maintaining a patient-focused and confidential approach.

Main Duties and Responsibilities:

Reception and Patient Interaction

• Greet patients and visitors in a courteous, efficient, and professional manner.
• Answer telephone and face-to-face enquiries, signposting patients appropriately.
• Book, amend, and cancel patient appointments using the clinical system (e.g. SystmOne).
• Support patients with queries relating to appointments, prescriptions, test results, and general enquiries.
• Handle incoming and outgoing communications, including emails, letters, and documents.

Administrative Support

• Process repeat prescription requests following practice protocols.
• Scan, upload, and file clinical and non-clinical correspondence to patient records.
• Manage and monitor patient recall and reminder systems.
• Maintain patient records accurately and confidentially.
• Prepare documents for clinics and assist clinical staff with administrative needs.

Confidentiality and Compliance

• Adhere to confidentiality policies at all times, in line with GDPR and practice procedures.
• Maintain awareness of and compliance with practice policies, including health and safety, safeguarding, and data protection.

Teamwork and Communication

• Work collaboratively with colleagues in reception, administration, and the wider practice team.
• Attend team meetings and participate in ongoing training and development sessions.
• Escalate any patient concerns or operational issues to the Reception Manager or relevant senior staff member.

IT and Systems Use

• Use clinical and administrative systems (e.g. SystmOne, NHS Mail) competently.
• Support patients in accessing online services and digital tools where applicable.
• Assist in monitoring waiting areas, appointment flow, and incoming queries.

Person Specification

Criteria

Qualifications

Good general education (e.g. GCSEs or equivalent)

NVQ Level 2 or 3 in Business Admin or Customer Service

Experience

Customer service experience in a public-facing role

Previous experience in a GP surgery or NHS setting

Skills & Knowledge

Strong communication and interpersonal skills

Familiarity with SystmOne or similar clinical systems

Good IT skills and attention to detail

Understanding of medical terminology

Ability to stay calm and professional under pressure

Knowledge of confidentiality and data protection policies

Other Requirements

Reliable, punctual, and flexible in working hours

Willingness to undertake further training

Additional Information:

• The post holder may be required to work flexible hours, including occasional evenings, to meet the needs of the practice.
• The role may involve cross-site working if required.

Person Specification

Qualifications

• Good general education (e.g. GCSEs or equivalent)
• Customer service experience in a public-facing role
• Strong communication and interpersonal skills
• Good IT skills and attention to detail
• Ability to stay calm and professional under pressure
• Reliable, punctual, and flexible in working hours
• NVQ Level 2 or 3 in Business Admin or Customer Service
• Previous experience in a GP surgery or NHS setting
• Familiarity with SystmOne or similar clinical systems
• Understanding of medical terminology
• Knowledge of confidentiality and data protection policies
• Willingness to undertake further training

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.