GP Receptionist

The Good Practice; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A friendly GP practice in Chelsea, London, is seeking a full-time/part-time receptionist. Responsibilities include managing patient calls, booking appointments, and supporting the healthcare team. Applicants should have prior receptionist experience and familiarity with SystmOne. Ideal candidates are flexible, efficient, and can adapt to the practice’s needs. Join a supportive team dedicated to providing high-quality care in a busy environment.

Qualifications

• Experience of working in a GP practice.
• Knowledge of SystmOne system is essential.
• Flexible to adapt to daily needs and cover for absences.

Responsibilities

• Managing high volume of calls from patients and health professionals.
• Greeting and checking-in patients at the front desk.
• Processing referrals and handling patient requests.
• Assisting the practice team with wellbeing events.

Skills

Receptionist experience

Flexibility

Communication skills

Education

GCSE grade A to C (9-4) in English and Maths

Tools

SystmOne

Job description

We are looking to recruit a full time/part-time receptionist to join our friendly GP practice team. Applicants should have any type receptionist experience and knowledge of SystmOne. GP receptionists will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. We are looking for a candidate who can be flexible within the role, to have the ability to adapt to the daily needs of the practice and to support annual leave cover and absences when required.

Main duties of the job

• Managing a high volume of phone calls from patients and health care professionals
• Greeting, checking-in and booking appointments for patients at the front desk
• Dealing with day-to-day administration tasks, including processing referrals, online patient requests, and other documents
• Dealing with repeat prescription requests
• Responding efficiently and with respect and empathy to patient enquiries both in person and by telephone
• Advise patients of relevant charges for non-NHS services, accept payment and issue receipts
• Remaining patient and calm in often stressful situations
• Scanning, filing and photocopying documents
• Clerical support to GPs and the wider healthcare team
• Understand and disseminate NHS wider policies to patients when requested
• Undertake any other additional duties appropriate to the post as requested by the management team
• Support the practice team with patient wellbeing events such as patient coffee mornings/drinks

About us

We are a friendly GP practice on the Kings Road in Chelsea, London. With patients' needs at the heart of everything we do, we strive to provide a high quality service and treat all our patients with the utmost respect and care.

We are a busy surgery with a diverse group of staff to reflect our diverse community.

We look forward to hearing from you.

Job responsibilities

This role is to recruit a medical receptionist. The successful candidate needs to be flexible within the role and have the ability to adapt to the daily needs of the practice and cover annual leave and absences when required. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

To work closely with the other reception staff to ensure the smooth running of reception and efficient delivery of services to the patients.

Person Specification

Experience

• Experience of working in a GP practice
• Experience of using SystmOne
• Applicants without the above experience will not be considered

Qualifications

• GCSE grade A to C (9-4) in English and Maths