GP Deputy Practice Manager

NHS; Gosport; On-site; GBP 30,000 - 40,000; Full time

Job summary

A local medical practice is seeking a highly motivated Deputy Manager to ensure smooth operation and support the Practice Manager. The ideal candidate will have significant experience in a primary care environment and strong leadership skills. Responsibilities include managing staffing, appointments, and patient interactions. Join a friendly team dedicated to high-quality care.

Qualifications

• At least 3 years of experience in a primary care setting as a deputy manager or equivalent.
• Strong communication and leadership abilities.
• Experienced in managing staff and human resources.

Responsibilities

• Ensure smooth running of the practice with the Practice Manager's support.
• Manage appointment systems and staff scheduling.
• Handle complaints and maintain high standards of patient care.

Skills

Primary care experience

Leadership

Human Resources

Education

GCSE grade A to C in English and Maths

NVQ level 3 in Business Administration

Tools

Emis Web

Docman

Job description

Job Summary

An exciting opportunity has arisen for a highly motivated, experienced Deputy Manager to join our experienced and friendly team at Rowner Medical Centre. The successful candidate must have sound knowledge of a primary care environment, management, leadership, Emis Web, Docman and HR.

Working Pattern:

• Monday - 12pm - 6pm
• Tuesday - 8am - 2pm
• Wednesday - 12pm - 6pm
• Thursday - 8am - 2pm
• Friday - 12pm - 6pm

Main duties of the job

Supporting the Practice Manager to ensure the smooth running of the Practice. To be involved in the development of non-clinical Practice staff, Report defects within the building, Liaise with outside agencies and organise Locum cover when required, To be responsible for the maintenance of the practices clinical and other computer systems and ensure delivery of high standards of data quality.

About Us

Rowner Medical Centre has a relaxed yet efficient atmosphere. We have a kind and caring culture across the board. We are a small team of 24 people and so a personable approach is guaranteed. Patients are well supported by all members of the team. We are innovative and like to be ahead of the change curve and are extremely proud of our Surgery. We were inspected by CQC in 2024 and were rated 'Good' and have excellent QOF outcomes.

Job Description

Deputy Manager Responsible to: Practice Manager

Supporting the Practice Manager to ensure the smooth running of the Practice.

Duties And Responsibilities:

• Human Resources - Organising and placing advertisements for recruitment. Distribution and collation of application forms and arranging interviews. Generate reply letters to all applicants.
• To be responsible for supporting annual performance appraisals for the Admin Team and follow up matters arising from the appraisals. To perform 8 weekly 1 to 1's with Admin staff and to perform 3 and 6 month reviews for new employees.
• Looking after the welfare of all admin staff.
• To manage the computerised appointment system, to ensure that all appointment screens for all the clinicians are entered onto the appointments system a minimum of one month in advance.To manage the diary for all clinicians holidays, meetings, etc and to make sure all the information is incorporated into the appointment schedules.
• To be the first line of contact for the patients with respect to the complaints procedure and to take appropriate action as set out in the Practices complaints procedure, with the support of the Practice Manager where appropriate.
• Manage room bookings diary to ensure that rooms are available for meetings, clinics etc. Organise any Locum cover needed for Doctors, nurses or administration teams.
• To manage the ordering of stationery and supplies and ensure effective stock control. Arrange for contractors to carry out any urgent / routine repairs needed to the building. To ensure regular checks are carried out on the fire alarm system.
• To assist when required with our EMIS system to add new patients, and the deduction of patients. To assist when required ensure the return of notes for patients who have left the practice. To manage the recording of patient attendances at the surgery, and production of audit reports on a regular basis, including patients who have failed to attend (DNAs).
• Contact Healthcare computing with any computer issues. To oversee the security and validation processes for the Clinical System.
• To provide support advice and training for current and new practice staff in the use of the clinical system. To provide first line technical support for IT, first line technical support may include such issues as: straightforward Windows configuration issues, issues with the EMIS clinical system, scanner & printer configuration queries, scanner & printer consumables stocking and installation.

Person Specification

Essential

• A minimum of 3 years working within a Primary care setting as deputy manager or equivalent.
• GCSE grade A to C in English and Maths
• Qualified to NVQ level 3 in Business Administration or equivalent experience

Desirable

• HR experience
• Leadership

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.