Governance Officer | Kent and Medway NHS and Social Care Partnership Trust

Kent and Medway NHS and Social Care Partnership Trust; Maidstone; On-site; GBP 80,000 - 100,000; Full time

Job summary

A healthcare organization in Maidstone is seeking a Governance Officer to join their team. The successful candidate will support the Governance Lead in developing quality governance processes and will be responsible for managing incident reporting and embedding lessons learnt into future practices. Ideal for those looking to make a significant impact in healthcare quality improvement.

Responsibilities

• Support Governance Lead to develop and implement quality governance processes.
• Ensure Directorate systems manage incident reporting, complaints, and incidents.
• Maintain fit-for-purpose systems for incident reporting and manage daily oversight.
• Provide leadership in embedding lessons learnt from incidents into practice.
• Gather CQC evidence and support teams in identifying gaps.

Job description

Overview

Please note: at this stage, the role is open only to colleagues currently employed within Kent and Medway NHS Trusts and the Kent and Medway Integrated Care Board (ICB).

We are looking to recruit a Governance Officer to join our team based at the Trevor Gibbens Unit, Maidstone.

Responsibilities

• Supporting the Governance Lead to develop and implement quality governance processes within the Directorate to ensure that there is a comprehensive framework to continuously monitor and improve the quality of care provided.
• Ensure that Directorate systems are fit for purpose to provide leadership in relation to the facilitation and management of incident reporting, complaints and incident management under the PSIRF framework; provide project support and facilitation to a wide range of quality improvement projects, as well as provide comprehensive support to the Directorate-wide meetings as appropriate.
• Work under the direction of the Governance Lead to ensure that the Directorate has a comprehensive framework to continuously monitor and improve the quality of care provided.
• Provide support to the development and review of current quality data metrics and implementation of a revised strategy, enabling analysis and the holding of a strategic overview, with mechanisms in place for understanding the detail at pace.
• Be responsible for maintaining and ensuring that there are fit-for-purpose systems to facilitate and manage incident reporting, complaints and incidents, ensuring that digital solutions are maximised. They will ensure that there is an evidenced system for daily oversight of all incidents that are submitted to the Directorate.
• Provide leadership in disseminating and working with teams to ensure that there is evidence of lessons learnt from incidents, complaints and feedback embedded within future practice.
• Be responsible for gathering CQC evidence and identifying gaps in a timely fashion and provide support to teams as required.
• Work closely with central support services, including patient safety, to ensure that lines of communication are clear and to prevent duplication.
• Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.

About KMPT

We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people in Kent and Medway, as well as specialist services for adults in Sussex and Surrey. We are rated Good overall by the CQC.

Each year we care for over 2,000 people in our hospitals and 54,000 people in the community. We are proud to employ over 3,800 people from 66 nationalities, and to serve an increasingly diverse range of communities across rural and urban areas. You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones. The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.

Our strategy and recruitment

Our strategy: Our mission is what we set out to do every day — We deliver brilliant care through brilliant people. Our vision is where we want to be in the future — To provide outstanding care and to work in partnership to deliver this in the right place, for every service user, every time. Check out our recruitment videos Recruitment - YouTube.

Please see the attached job description for full details of the main duties and responsibilities of the role.

This advert closes on Friday 3 Oct 2025