Golf Operations Supervisor

Cloud Online Recruitment; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits as a Golf Operations Supervisor, where you will lead a dedicated team to ensure exceptional customer experiences at a vibrant new golf facility. This role involves collaborating with the Head of Golf and external partners, managing staffing and operational issues, and contributing to a community-focused environment. With a commitment to making golf accessible and enjoyable for all, this position offers a chance to be part of a transformative initiative in the sport. If you are passionate about customer service and have supervisory experience, this role is perfect for you!

Benefits

Company Pension Scheme

Sick Pay

Life Insurance Cover

Enhanced Maternity/Partner Pay

35 Days Holiday Per Year

Free tickets to The Open

Cycle to Work Scheme

Season Ticket Loan

Contribution towards glasses for VDU use

Discounts across 800 UK retailers

Qualifications

• Experience in a supervisory or management customer-facing role.
• National 5 Maths and English or equivalent qualifications.

Responsibilities

• Lead the Trailblazer Team and manage golf activities and events.
• Handle complaints and staffing issues, ensuring timely resolutions.

Skills

Supervisory experience

Customer service skills

Education

National 5 Maths

National 5 English

Job description

The Role – Golf Operations Supervisor

An exciting opportunity has arisen to join the Golf Operations team as Golf Operations Supervisor. The successful candidate will lead the Trailblazer Team, working with the Head of Golf and liaising with Golf It! external operating partners, when necessary, to ensure that all Golf It! golf activities, events and the reception area are adequately staffed and that an exemplary customer experience is provided at all times, in line with the Golf It! values.

To work with the Head of Golf in the management and development of the Trailblazer team and be a point of escalation for any issues, including those related to complaints, staffing and maintenance, undertaking investigation, and escalating where required, to resolve these matters in a timely fashion.

This is a full time, permanent position working 37.5 hours per week.

You will be required to work 4 out of 7 working days on a rota basis. This role will include weekend work.

Please note, we may close applications early should we receive sufficient applications.

What We Offer

We offer a great benefits package including the following:

• Company Pension Scheme and Sick Pay
• Life Insurance Cover
• Enhanced Maternity/Partner Pay
• 35 Days Holiday Per Year
• Free tickets to The Open and AIG Women’s Open each year (and other relevant R&A Championships)
• Cycle to Work Scheme
• Season Ticket Loan
• Contribution towards glasses for VDU use
• Discounts available across 800 UK retailers and local businesses

Who We Are Looking For
The ideal candidate will have the following experience and attributes:

• Some experience working in a supervisory/management customer-facing role.
• National 5 Maths and English, or equivalent.

About Golf It!

The R&A’s purpose is to make golf more accessible, appealing and inclusive and to ensure it is thriving 50 years from now and Golf It! plays a huge part of that ambition. Golf It! is The R&A’s first golf facility which opened in Glasgow in August 2023 and will create a new “pathway to golf” that is open and accessible focusing on delivering fun and being community and family orientated.

Golf It! is accessible to people from all walks of life. It has a 9 Hole Golf Course, a 52 Bay two-tiered Driving Range, 3 Adventure Golf Courses, Park Golf, Simulators and many more activities. There is a street food outlet, provided by Big Feed Street Food, an onsite Nursery operated by Lullaby Lane and three Padel Tennis Courts operated by Game4Padel. Coaching facilities include Toptracer technology in every bay of the Driving Range, as well as Trackman in our Golf It! simulator.