Global UC Operations Lead - Zoom, Cisco & AV

HSBC; Sheffield; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading global bank is seeking a Global Unified Communications (UC) Operations Lead in Sheffield. In this role, you will oversee real-time collaboration technologies and lead a high-performing team to enhance operational excellence. Key responsibilities include managing vendor relationships, driving incident reduction, and ensuring security compliance. The ideal candidate will have extensive technical knowledge and experience in UC services such as Zoom and Cisco, along with a commitment to fostering inclusion and diversity within the workplace.

Qualifications

• Deep technical understanding of Zoom services including deployment and troubleshooting.
• Expertise in Cisco unified communications architecture and SIP trunking.
• Experience with Audio Visual systems and Digital Signage.
• Ability to manage critical incident response and implement problem prevention strategies.
• Familiarity with monitoring tools like ThousandEyes and Splunk.

Responsibilities

• Global service ownership for UC technologies.
• Drive incident and problem management leadership.
• Manage vendor and stakeholder relationships.
• Oversee team performance and capability development.
• Ensure operational resilience and compliance.

Skills

Technical understanding of Zoom services

Expertise in Cisco architecture

Experience with Audio Visual systems

Incident response and root cause analysis

Monitoring tools usage

Automation scripts with PowerShell/Python

Knowledge of cloud-based UC platforms

Understanding of UC security standards

Job description

A leading global bank is seeking a Global Unified Communications (UC) Operations Lead in Sheffield. In this role, you will oversee real-time collaboration technologies and lead a high-performing team to enhance operational excellence. Key responsibilities include managing vendor relationships, driving incident reduction, and ensuring security compliance. The ideal candidate will have extensive technical knowledge and experience in UC services such as Zoom and Cisco, along with a commitment to fostering inclusion and diversity within the workplace.