Global PMO Lead — Strategic Planning & Delivery

American Express; Brighton; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A global financial services company in Brighton is seeking a Senior Manager for the Global Customer Experience organization. The ideal candidate will lead strategic initiatives, manage complex projects, and ensure cross-functional collaboration. Expected skills include strong program management, technical understanding of web and mobile architecture, and the ability to drive decisions across teams. This role offers competitive salaries, flexible working arrangements, and comprehensive benefits including loan support and wellness programs.

Benefits

Competitive base salaries

Bonus incentives

Flexible working model

Comprehensive medical benefits

Generous parental leave policies

Qualifications

• Proven experience with governance, planning, and delivery across complex initiatives.
• Ability to prioritize and manage multiple workstreams effectively.
• Experience in managing regulatory and operational requirements across markets.

Responsibilities

• Support the stand-up of the PMO framework and engage workstreams.
• Proactively identify roadblocks and keep projects on track.
• Regularly interact with senior executives on program status.

Skills

Strong Program & Project Management

Ability to translate complex technical topics

Data interpretation and problem structuring

Managing multiple workstreams

Cross-market regulatory requirements

Tools

Airtable

Job description

A global financial services company in Brighton is seeking a Senior Manager for the Global Customer Experience organization. The ideal candidate will lead strategic initiatives, manage complex projects, and ensure cross-functional collaboration. Expected skills include strong program management, technical understanding of web and mobile architecture, and the ability to drive decisions across teams. This role offers competitive salaries, flexible working arrangements, and comprehensive benefits including loan support and wellness programs.