Global PC Labs Operations Director

BSI Group; Hemel Hempstead; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A standards and certification leader is seeking an experienced Global Testing & Laboratories Director to lead digital transformations and operational excellence in their laboratory services. This full-time role requires strategic vision and technical management experience, focusing on ISO compliance and fostering high-performing teams across multiple sites. Join to impact global testing standards significantly.

Qualifications

• Proven track record leading complex technical operations at a senior level.
• Strong strategic mindset with ability to translate vision into delivery.
• Exceptional people leadership skills with experience in high-performing teams.

Responsibilities

• Lead BSI's global network of testing maintenance and calibration teams.
• Drive digital transformation and develop operational plans.
• Ensure compliance with ISO/IEC 17025 and regulatory requirements.

Skills

Leadership in technical operations

Strategic thinking

ISO/IEC 17025 compliance

Digital transformation

Excellent communication skills

Education

Formal qualification in project or business management

Job description

We exist to create positive change for people and the planet. Join us and make a difference too!

Global Testing & Laboratories Director Product Certification (Regulatory Services)

Location

Home-based (UK) with occasional presence required at our Hemel Hempstead and Loughborough sites.

About the role

Role summary

We are seeking an experienced and visionary senior leader to shape the future of BSI’s global testing and laboratory operations within Product Certification. This is a full-time permanent role reporting to the Group Director Product Certification (Regulatory Services). Based from home with occasional visits to our Hemel Hempstead and Loughborough laboratories you will drive excellence across our global testing function and lead a major digitalisation programme transforming how our laboratories operate.

This is an exceptional opportunity to join BSI at an exciting time of investment and growth as we modernise our laboratories broaden our testing services and build new capabilities to meet the evolving needs of our global clients.

Responsibilities

• Lead and inspire BSI’s global network of testing maintenance and calibration teams ensuring compliance efficiency and performance excellence.
• Develop and deliver robust operational and resource plans aligned with business and market needs.
• Drive the digital transformation of our laboratory ecosystem embedding innovative data‑driven and automated testing approaches.
• Ensure compliance with ISO/IEC 17025 and other relevant regulatory and accreditation requirements.
• Build capability and succession across diverse multi‑site technical teams fostering a culture of performance inclusion and collaboration.
• Partner with senior leaders to identify growth opportunities and shape the strategic direction of the Product Certification business unit.
• Oversee investment and delivery of new laboratory facilities ensuring world‑class standards in safety quality and innovation.
• Promote continuous improvement and operational excellence balancing compliance efficiency and customer experience.

To be successful in the role you will have :

• Proven track record leading and managing complex technical or laboratory operations at a senior level.
• Strong strategic and commercial mindset with the ability to translate vision into delivery.
• Experience within regulated testing environments and deep knowledge of ISO/IEC 17025 compliance.
• Demonstrated experience in digitalisation automation or transformation projects within a laboratory or technical context.
• Exceptional people leadership skills able to engage motivate and develop high‑performing teams.
• Excellent communication and influencing skills across diverse stakeholders and geographies.
• Formal qualification in project or business management (or equivalent experience).
• (Desirable) Previous experience working within Product Certification Regulatory Services or similar complex multi‑site technical operations.

Grow your career and expand your impact

At BSI you’ll have the opportunity to work across industries and borders collaborating with colleagues around the world who share your drive for excellence and innovation. We’re investing significantly in our laboratory capabilities and you’ll be at the heart of this transformation shaping the future of testing that supports a safer more sustainable world.

About Us

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society building trust and enhancing lives.

Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts industry and consumer groups organizations and governments.

Utilizing its extensive expertise in key industry sectors - including automotive aerospace built environment food and retail and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.

Living by our core values of Client‑Centricity Agility and Collaboration BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.