Global IT Service Desk Technician – Security & Support

Adria Solutions; England; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading IT services provider in the UK is seeking an IT Service Desk Technician to support IT operations primarily within the UK. The ideal candidate will possess excellent communication skills, experience in desktop support, and strong knowledge of IT security and ITIL practices. Responsibilities include monitoring systems, overseeing installations, and providing team training. This role offers competitive benefits including holiday entitlement and subsidized meals.

Benefits

21 days Holiday, increasing each year up to 25 days

Free Breakfasts

Subsidised lunches

Pension

Responsibilities

• Regularly evaluate IT systems to meet business demands.
• Research hardware/software technologies for improvements.
• Oversee new system installations and customization.
• Monitor system performance for security and efficiency.
• Anticipate potential issues and find solutions.
• Engineer and implement security measures.
• Upskill team members on network security best practices.

Skills

Excellent interpersonal and communication skills

Desktop Support – Win 10 & OSX

Device management and monitoring

ITIL – Focus on Service design / transition and operation

IT security – client and server anti-virus

Office 365 Management and Administration

Azure Active Directory – Setup / Deployment / Management

Job description

A leading IT services provider in the UK is seeking an IT Service Desk Technician to support IT operations primarily within the UK. The ideal candidate will possess excellent communication skills, experience in desktop support, and strong knowledge of IT security and ITIL practices. Responsibilities include monitoring systems, overseeing installations, and providing team training. This role offers competitive benefits including holiday entitlement and subsidized meals.