Global Head of Accreditations & Retention

Insights Learning & Development Ltd; United Kingdom; Remote; GBP 70,000 - 90,000; Full time

Job summary

A global learning organization is seeking a Head of Accreditations and Retention to lead their credentialing strategy and enhance practitioner engagement. You will shape processes for accreditation and retention, ensuring alignment across functions to drive commercial growth. The ideal candidate has strong leadership experience in customer lifecycle strategy within the B2B learning sector. This role offers a competitive benefits package, including extensive holidays and private medical insurance.

Benefits

37 days holidays

Annual Bonus

Private Medical Insurance

Income Protection

Pension Plan

Health Cash Plan

Life Assurance

Electric Car Scheme

Gym-flex

Employee Assistance Program

Qualifications

• Proven leadership in credentialing licensing or customer lifecycle strategy.
• Expertise in operational excellence, data strategy and commercial optimisation.
• Skilled in matrix leadership across global functions.

Responsibilities

• Lead global accreditation strategy and operations.
• Design and implement retention strategies for practitioners.
• Champion operational clarity and excellence across processes.
• Develop and implement commercial strategies for new credentialing products.

Skills

Leadership in credentialing

Operational excellence

Data strategy

Stakeholder engagement

Strategic mindset

Tools

Digital credentialing tools

Job description

A global learning organization is seeking a Head of Accreditations and Retention to lead their credentialing strategy and enhance practitioner engagement. You will shape processes for accreditation and retention, ensuring alignment across functions to drive commercial growth. The ideal candidate has strong leadership experience in customer lifecycle strategy within the B2B learning sector. This role offers a competitive benefits package, including extensive holidays and private medical insurance.