Global Customer Success & Service Delivery Lead

Oxford Instruments; Bristol; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading engineering company in Bristol is seeking a Customer Success Manager to deliver exceptional end-user experiences. This role involves enhancing customer relationships through unified communication and collaboration with various teams to improve processes. Candidates should have experience in building customer relationships globally, particularly in semiconductor industries. Benefits include annual leave, healthcare, and flexible working arrangements.

Benefits

25 days annual leave

Private healthcare

Share incentive plan

Defined contribution pension plan

Flexible benefits package

Qualifications

• Experience in developing customer relationships in a global market.
• Background in semiconductor or high-value capital equipment.
• Understanding of manufacturing processes.

Responsibilities

• Ensure customer satisfaction and manage implementation processes.
• Coordinate with teams for seamless communication and execution.
• Provide weekly/monthly reports on installations.

Skills

Customer relationship development

Influential communication

Attention to detail

Technical discussion ability

Education

Business and/or technical qualification

Project management experience or qualifications

Job description

A leading engineering company in Bristol is seeking a Customer Success Manager to deliver exceptional end-user experiences. This role involves enhancing customer relationships through unified communication and collaboration with various teams to improve processes. Candidates should have experience in building customer relationships globally, particularly in semiconductor industries. Benefits include annual leave, healthcare, and flexible working arrangements.