Global Client Services Engineer: Automation & Reliability

Talos; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading digital asset technology company is seeking a Client Services Engineer to streamline client services through innovative automation solutions. The role involves identifying common client issues, providing proactive solutions, and ensuring system stability. Candidates should have 3-5 years of experience in customer-facing roles, a relevant engineering degree, and familiarity with programming and cloud services. Join a supportive and diverse team in a hybrid work environment.

Benefits

Monthly wellness credit

Paid lunches

Fitness and evening socials

Annual offsite events

Qualifications

• 3-5 years of experience in customer-facing support or engineering role.
• Degree in engineering or quantitative equivalent required.
• Programming and/or scripting experience with Python, shell, or React.

Responsibilities

• Drive the transformation and automation of client support processes.
• Identify common client pain points and create proactive solutions.
• Act as a trusted advisor for clients, handling trading queries.

Skills

Customer-facing support

Problem-solving ability

Programming (Python, shell, React)

Curiosity and willingness to learn

Experience with Linux

Experience with distributed systems

Education

Engineering degree or quantitative equivalent

Tools

Monitoring and observability tools

Job description

A leading digital asset technology company is seeking a Client Services Engineer to streamline client services through innovative automation solutions. The role involves identifying common client issues, providing proactive solutions, and ensuring system stability. Candidates should have 3-5 years of experience in customer-facing roles, a relevant engineering degree, and familiarity with programming and cloud services. Join a supportive and diverse team in a hybrid work environment.