Global Banking & Markets - Frontline Support / Production Engineer - Equities, Associate - London

WeAreTechWomen; Greater London; On-site; GBP 50,000 - 75,000; Full time

Job summary

A leading financial services firm is seeking a motivated candidate for a Frontline support role. This position involves providing technical support to the trading desk, owning the production environment, and managing operational risks associated with electronic trading. Ideal candidates will have experience in financial markets, strong communication skills, and the ability to automate maintenance tasks. The role offers a dynamic work environment within a team committed to continuous improvement and excellence.

Benefits

Diversity and inclusion initiatives

Professional development opportunities

Qualifications

• Experience in a desk facing support role in financial services.
• Understanding of production environments in financial markets.
• Ability to manage and communicate with a demanding user base.

Responsibilities

• Provide direct trading desk facing support.
• Own and maintain the production environment.
• Automate maintenance tasks and improve change management.

Skills

Technical support

Communication skills

Problem-solving

Unix/Linux environments

SQL queries

Scripting (Python, Bash)

Tools

Application monitoring tools

Job description

GLOBAL MARKETS

Our core value is building strong relationships with our clients which include asset managers, hedge funds, broker dealers and systematic clients. We help them buy and sell financial products on exchanges around the world, raise funding, and manage risk. This is a dynamic, entrepreneurial team with a passion for the markets, with individuals who thrive in fast paced, changing environments and are energized by a bustling trading floor.

The team

We are a team at the heart of electronic trading. We own the production plant and manage the systems that process billions of dollars' worth of trades every day. Working as part of the Production Engineering function, Frontline support team members proactively and reactively deal with operational risk. We are accountable for the monitoring and support of Algorithmic, Smart Routing, Order Management & MTF systems.

We use and evolve the techniques, tools and applications to monitor systems, application and business performance. We work closely with the developers, product managers, business support and the technology team to deliver electronic execution services. We ensure the availability, performance and flexibility of the service, today and in the future.

Job Description

The team requires a self motivated self starter with good technical skills to be providing business and technical support for the equity electronic trading stack. The role sits within the Frontline support team who are the primary face off to the trading desk.

The ideal candidate would have experience in a similar desk facing support function at a financial services firm.

Responsibilities and qualifications

• Direct trading desk facing business and technical support
• Own the production environment
• Serve as level one support on issues
• Demonstrate plant health through plant monitoring, alerting provisioning and capacity management
• Automate repetitive maintenance and troubleshooting tasks
• Communicate and document production changes, improve the change management process and tooling
• Drive continuous improvement through incident follow ups and root cause analysis
• Challenge other teams to improve production related practices
• Coordinate and run emergency drills

Essential Experience

• Running a production plant in financial markets
• Understanding of order management and downstream processes
• Great communication skills
• Proven ability to work directly with a demanding user base and manage their needs
• Strong desire and ability to understand the business
• Ability to triage and prioritise incoming requests
• Hands on working in large scale Unix/Linux environments
• Using and maintaining application monitoring, performance and capacity management in large scale systems
• Good experience writing SQL queries
• Scripting in Python, Bash or similar language

Desired Experience

• Working in equities cash markets and trading systems
• Writing C++, Python, Java, Javascript

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individuality within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firm wide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at

We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more:

The Goldman Sachs Group, Inc., 2023. All rights reserved.

Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.