Global Accounts Admin

UCC Coffee UK and Ireland; Milton Keynes; On-site; GBP 27,000 - 32,000; Full time

Job summary

A prominent coffee company in Milton Keynes is looking for a customer service support team member. The role requires managing customer inquiries, handling equipment requests, and ensuring SLA compliance, office-based 3 days a week. Candidates should possess a strong customer service ethos and excellent communication skills. A proactive and ambitious attitude is essential for success in this fast-paced environment. Compensation includes a salary of £27k along with company benefits and bonuses.

Benefits

Company benefits

Bonus opportunities

Qualifications

• Passion for delivering first class customer service.
• Ability to plan work proactively and use own initiative.
• Excellent verbal and written communication skills.

Responsibilities

• Create and manage equipment request forms for Global customers.
• Manage inboxes and inquiries adhering to SLA.
• Communicate with Central team regarding account changes.

Skills

Customer service

Communication skills

Proactive planning

Technical product knowledge

Microsoft Office proficiency

Team collaboration

Job description

Provide support to the Global Accounts Team, responding promptly to all in-coming enquires to meet agreed customer service level agreements.

The Role

• Creating and managing equipment request forms (ERF) for Global customers, from creation to install, as well as managing install queries.
• Manage the relevant global customers inboxes and all incoming enquiries adhering to 4-hour SLA.
• Communicate with Central team, account closures, account amendments, refurbishments and openings of Global customers.
• To manage equipment movements of Global Customers.
• Create, maintain and update database of global customers (in line with GDPR) with complete information (name, address, role, phone numbers and email)
• Follow agreed Company/Customer procedures and guidelines, to resolve potential complaints, suggesting solutions and driving positive business and customer outcomes
• Manage Cleaning product reporting and queries
• Assist with Annual Contract Maintenance /Pressure Vessel Inspections, Preventative Maintenance queries.
• Support account managers with pricing forms and queries.
• Assist the credit control team with queries related to global customers invoicing
• Raising quotes for various machines, filter management/relocation.
• Assist the team with machine and side products projects as well as supporting with reporting.

The Person

• A passion for delivering first class customer service
• Able to plan own work proactively
• Ambitious, achievement orientated and ability to use own initiative
• Able to deal with technical product information and prioritise workload
• Excellent communication skills verbal and written
• Confident user of Microsoft office and business systems
• Enjoys being part of a fast-paced account team
• Able to persuade & influence professionally and effectively
• Able to work with both internal teams and account team through open communication
• Commutable to Milton Keynes as this role is office based 3 days a week

Salary

£27k & company benefits & bonus